IT Client Support Specialist 1/2 (04-7068)

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

What You Will Be Doing

• Provide desktop and technical support for computer hardware, software, printers, mobile devices, and network connectivity to department employees.
• Install, configure, maintain, and troubleshoot computers, operating systems, user accounts, and a variety of business applications.
• Respond to customer requests through the IT Help Desk, diagnose technical issues, and deliver timely, professional customer service.
• Assist with technology projects such as computer deployments, office moves, equipment replacements, and software upgrades.
• Maintain IT inventory, create and update technical documentation, and continually expand your technical knowledge through training and hands-on experience.

Our Organization, Mission, and Culture

The Division of Administrative Services - IT Help Desk delivers secure, reliable, and innovative technology services that enables DOA agencies to serve Alaskans effectively. Our team values collaboration, customer service, continuous learning, and accountability while fostering a supportive environment where employees can build their technical skills and grow their careers.

The Benefits of Joining Our Team

This flexibly staffed position provides an excellent opportunity to begin or advance your IT career with a clear path for professional growth from IT Client Support Specialist 1 to 2 as you develop your knowledge and skills. You'll gain experience supporting a wide variety of technologies, participate in meaningful technology projects, and receive mentoring from experienced IT professionals. Depending on operational needs, flexible work schedules or telework opportunities may be available after successful training. Your work directly supports the technology that keeps State agencies operating and serving the people of Alaska.

The Working Environment You Can Expect

This position works in a professional office environment in Anchorage supporting department staff both onsite and remotely, with occasional travel to customer locations for equipment installations, troubleshooting, office moves, and technology deployments. Each day offers a variety of technical challenges and opportunities to work with customers and other IT professionals.

We are interested in candidates who possess some or all of the following position specific competencies:

• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services., Any combination of education and/or experience that provides the applicant with competencies in
• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by: Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.

IT Client Support Specialist 2 Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. "Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. "Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. SUPPLEMENTAL INFORMATION

3.93.9 out of 5 stars Anchorage, AK 99501 $27.46 - $31.54 an hour - Full-time, Pulled from the full job description

• Flexible schedule