Part-Time IT Support Technician | Manufacturing | MD in Millington

We are seeking a Part-Time IT Support Technician to support a large industrial manufacturing organization that relies on strong onsite technical operations to keep production running smoothly. In this role, you will provide hands-on support for end users, manage PC imaging and refresh projects, maintain accurate documentation, and collaborate closely with a small onsite IT team as well as remote infrastructure and server teams., In this role, you will provide daily technical support for hardware, software, printers, and basic network issues within a manufacturing environment., * Provide day-to-day technical support for end users, including troubleshooting hardware, software, printers, and basic network issues

• Image PCs to the designated load set and ensure proper setup and configuration
• Migrate user data to OneDrive and support users through the transition
• Utilize Tracktee for device acquisition and asset management
• Manage and resolve support tickets using Freshservice
• Maintain accurate documentation of processes and issues
• Collaborate with a small onsite IT team and coordinate with infrastructure/server teams as needed
• Support PC refresh activities
• Assist with basic networking and server support
• Provide JD Edwards ERP support, including password resets
• Troubleshoot printing issues, including labeling for manufacturing processes

Windows 10/11, OneDrive, PC imaging / refresh, hardware and software troubleshooting, basic networking and server support, IT ticketing (Freshservice or similar), You will manage PC re-imaging, data migration, ticket resolution, and device asset management using various internal systems. The position requires strong troubleshooting skills, experience with Windows operating systems, and the ability to work both independently and collaboratively., * 2+ years of IT support experience

• Hands-on experience with Windows 10 and 11

• Familiarity with PC imaging and deployment processes

• Experience with OneDrive for data migration and user support

• Strong troubleshooting skills across printers, common computer programs, and basic networking

• Experience using Freshservice or similar IT ticketing systems

• Ability to maintain clear documentation and follow established processes

• Ability to collaborate with onsite and remote IT teams in a manufacturing environment

• Experience supporting JD Edwards ERP (e.g., password resets)

• Experience with Tracktee or similar asset management tools

#LI-OnsiteCompany DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.