Onsite IT Support Specialist

Join our dynamic team as an Onsite IT Technician and become a vital part of maintaining and optimizing our organization's technology infrastructure. This role offers an exciting opportunity to deliver hands-on technical support, troubleshoot equipment and software issues, and ensure seamless network operations across our facilities. As an Onsite IT Technician, you will be the go-to expert for resolving technical challenges swiftly, supporting end-users, and maintaining the health of our IT environment across numerous construction site locations. Your proactive approach and technical expertise will contribute directly to the efficiency and productivity of our teams., * Provide immediate onsite support for hardware, software, network, and peripheral issues to ensure minimal downtime.

• Troubleshoot computer hardware components, operating systems (Windows, macOS), and mobile devices to identify root causes and implement solutions.
• Manage user accounts and permissions to enforce security policies.
• Support network infrastructure by troubleshooting LAN/WAN connectivity, DNS configurations, TCP/IP settings, VPN access, firewalls, and network switches.
• Maintain and update IT and equipment assets, manage ticketing, equipment/vehicle maintenance scheduling and management.
• Assist with computer management tasks including OS deployment, software installation, updates, and hardware upgrades.

• Proven experience in technical support or IT support roles with a focus on desktop support and network troubleshooting.
• Strong understanding of computer hardware components, operating systems (Windows, macOS), and software troubleshooting techniques.
• Hands-on experience managing DNS settings, TCP/IP protocols, VPN configurations, firewalls, and LAN/WAN networks.
• Familiarity with enterprise tools.
• Knowledge of computer networking concepts including TCP/IP protocols, DNS management, DHCP configuration, and network security best practices.
• Excellent communication skills with a customer service-oriented mindset; able to explain technical issues clearly to non-technical users.
• Ability to analyze problems quickly and develop effective solutions in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are a plus.
• We require fluency in English and Spanish.
• Home automation is a key part of our ongoing projects, maintenance and deployment is a key function of this position.
• Assist with research and development of new and emerging technologies.
• We allow a hybrid work environment allowing work both remotely, and between sites throughout the greater Los Angeles area on demand.

Pulled from the full job description

• Flexible schedule