Service Desk Coordinator

We are recruiting on behalf of a well-established global organisation for a Service Coordinator to join their team in Yate.

This is an excellent opportunity for a customer-focused and highly organised individual to provide administrative and operational support within a fast-paced service environment. You will be a key point of contact for customers and internal stakeholders, ensuring enquiries are managed efficiently and service levels are maintained.

Key Responsibilities

• Handle a variety of customer enquiries by telephone, including urgent and emergency requests.
• Coordinate deliveries for new starters, training courses, exchanges and emergency orders.
• Act as the main liaison between customers and internal departments.
• Manage an online helpdesk, responding to queries and requests in a timely manner.
• Accurately record service activity and contribute to monthly KPI reporting.
• Prepare reports and documentation for management review and sign-off.
• Attend and support meetings with customer representatives and operational managers.
• Provide general administrative support to ensure the smooth running of the service function.

To be successful in this role, you will have:

• Previous experience in a customer service, coordination or administrative role.
• Excellent communication skills and a professional telephone manner.
• A positive and proactive approach to problem-solving.
• Strong organisational skills and the ability to manage multiple priorities.
• High levels of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook and Excel.
• The ability to work effectively under pressure and meet deadlines.

Desirable

• Experience using SAP, Jira or similar systems.
• Experience working within a service, logistics or operational support environment.

• Opportunity to join a globally recognised organisation.
• Hybrid working arrangement.
• Friendly and collaborative team environment.
• Ongoing temporary assignment with the potential for extension.