2nd Line Engineer

We are partnered with fast growing MSP, who are looking for a sharp, 2nd Line Engineer to join our Newcastle team and make an immediate impact.

This isn't a role where you'll be stuck doing the same five fixes on repeat. You'll be hands-on across Azure, Microsoft 365, VMware/Citrix, and a huge variety of client environments - building your skills fast while being the trusted voice clients turn to when things go wrong.

What You'll Be Doing

• Delivering first-class 1st/2nd line support and being the go-to for client IT queries
• Diagnosing everything from desktop hiccups to server-level issues, under time pressure and loving it
• Keeping Active Directory, GPOs and Exchange running smoothly
• Getting stuck into networking - TCP/IP, VLANs, firewalls, wireless configs
• Working with firewall platforms like Fortigate, Cisco, SonicWall and WatchGuard
• Managing backups via Azure and Veeam, and virtualisation across Hyper-V, VMware, AVD and RDS
• Becoming the office expert on O365 and MFA
• Documenting your wins so the whole team levels up

• 3+ years in a similar IT role, ideally MSP or customer-facing
• A genuine passion for enterprise tech - networking, servers, endpoints, cloud, security
• Confidence with Microsoft 365, Azure, Windows Server and AD
• Exposure to cyber security tools - firewalls, web filters, advanced protection
• VMware/Hyper-V experience, and ideally some Veeam know-how
• Bonus points for Mac support experience
• Certifications a plus: Microsoft Azure/365, VMware VCP, Citrix, Veeam
• Willingness to travel to client sites across the UK when needed