Head of Technology Services

Hosting Nica Technology Services Ltd
Belfast, United Kingdom
11 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 95K

Job location

Belfast, United Kingdom

Tech stack

Backup Devices
Cloud Computing
Computer Security
Monitoring of Systems
Issue Tracking Systems
Information Technology Operations
Project Management Software
Microsoft Office
Software Tools
Cloud Services
Information Technology
Network Server

Job description

Hosting Nica Technology Services Ltd is seeking a Head of Technology Services to lead IT operations, technical support, cloud services, and digital infrastructure delivery. This role is ideal for an experienced technology leader with strong skills in service management, systems administration, cybersecurity awareness, and team leadership.

What You'll Do

  • Lead technology service delivery, IT support, hosting operations, and infrastructure management.
  • Manage technical teams, service standards, SLAs, incidents, escalations, and client requests.
  • Improve cloud hosting, systems performance, cybersecurity controls, and operational workflows.
  • Oversee platforms, networks, servers, backups, software tools, and technical documentation.
  • Coordinate with clients, vendors, developers, and senior stakeholders.
  • Monitor KPIs, risks, budgets, compliance, and continuous improvement plans.
  • Prepare service reports, technical recommendations, and performance updates.

Requirements

  • Experience in IT services, technology operations, hosting, cloud services, infrastructure, or technical support.
  • Previous leadership or technology management experience preferred.
  • Strong knowledge of service delivery, cybersecurity, cloud platforms, servers, networking, systems administration, and IT support.
  • Excellent leadership, communication, problem-solving, analytical, and organisational skills.
  • Ability to manage teams, incidents, projects, clients, budgets, and competing priorities.
  • Proficiency with Microsoft Office, ticketing systems, cloud platforms, monitoring tools, CRM systems, and project management software.

Benefits & conditions

Pulled from the full job description

  • Sick pay
  • Company pension
  • Casual dress
  • Health & wellbeing programme
  • Company events, * Competitive senior-level salary.
  • Professional and technology-focused working environment.
  • Career progression and leadership development.
  • Training and certification support.
  • Opportunity to lead technology services in a growing IT company.

Pay: £48,000.00-£95,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Health & wellbeing programme
  • Sick pay

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