Servicedesk Admin Analyst

Keyhole IT Solutions Ltd
Newark Civil Parish, United Kingdom
4 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Shift work
Languages
English
Compensation
£ 27K

Job location

Remote
Newark Civil Parish, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
Spreadsheets
Dynamic Host Configuration Protocol
DNS
Windows Server
Software Engineering
Data Logging
Software Troubleshooting
Guidewire PolicyCenter
Hardware Infrastructure

Job description

As a Servicedesk Admin Analyst you will be involved with daily admin tasks on the service desk this includes booking of resources, spreadsheets for billing calls made etc and resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. As well as logging tickets to be passed through to engineers.

You will recieve on the job training from our consultants one of whom has 20 years experience in the IT field working for large MSP's and large organisations.

We are looking for someone 15 hours a week initially (as 2 days or 1 day and 2 half days etc) overtime when needed by the company the job is a mix of home working and in the office.

Job Role

  • Directly resolve end user hardware and software issues
  • Communicate with users from acceptance to completion of tasks
  • Reach out to senior IT staff for guidance on higher level issue
  • Setup and configure new systems
  • Troubleshoot and repair software and hardware issues
  • Install software
  • Keep operating systems, software, and drivers updated
  • Inventory new systems and manage excess systems and peripherals
  • Manage equipment on customers sites if needed
  • Keep users appraised of status of system repairs
  • Advise manager and senior IT staff of end user policy violations
  • Supporting PCs, in an Active Directory environment
  • Researching and troubleshooting software and hardware issues
  • Resolving malware/antivirus infections
  • Assisting with onsite installations of CCTV, PC and Server hardware, door access control etc etc as needed

Requirements

  • No experience necessary, just a willingness to learn IT
  • Demonstrable passion for technology
  • Forward thinking and a problem solver.
  • Ability to juggle tasks and prioritize correctly.
  • Keep up to date with new technologies.
  • Approachable
  • Ability to work as part of a team and alone when needed
  • Full UK Driving license

What you will learn on the job with us

Microsoft 365 and Azure

Windows server and associated roles, AD DHCP DNS

Benefits & conditions

Pulled from the full job description

  • Annual leave
  • Company pension
  • Casual dress

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