Infrastructure Engineer

• Provide infrastructure support across global operations, ensuring excellent customer service at all times
• Support and troubleshoot server, network and endpoint technologies across the business
• Investigate, manage and resolve infrastructure incidents, escalating where appropriate
• Maintain and support a portfolio of on-premises and cloud-based infrastructure services
• Monitor, identify and respond to cyber security threats and incidents
• Ensure operating systems, applications and endpoint devices are maintained with appropriate updates and security patches
• Support physical servers, storage platforms, virtual environments and cloud technologies
• Ensure backup, recovery, data retention and disaster recovery solutions are maintained and regularly tested
• Manage software licensing and compliance requirements
• Provide technical support across infrastructure, cyber security and operational technology (OT) environments
• Ensure all activities are conducted in accordance with IT&S security policies and standards
• Contribute to the ongoing evolution of the IT&S technology strategy
• Assess, recommend and implement infrastructure solutions aligned with business requirements and industry best practice
• Identify opportunities to improve infrastructure performance, security and operational efficiency
• Build effective working relationships with internal users, technical teams and third-party vendors
• Provide regular progress updates and communicate risks, issues and recommendations to management
• Escalate critical issues that may impact business operations
• Maintain accurate records within the IT Service Management system
• Ensure service requests and incidents are managed within agreed SLAs
• Follow all company policies, procedures and QHS&E requirements
• Contribute to quality, safety and environmental improvement initiatives

• Proven experience in an Infrastructure Engineer, Systems Engineer or similar role.
• Strong background supporting enterprise infrastructure environments.
• Experience with:

• Windows Server administration
• Active Directory and Group Policy
• Microsoft 365 technologies
• Virtualisation platforms (VMware and/or Hyper-V)
• Storage, backup and disaster recovery solutions
• Networking technologies including LAN, WAN, TCP/IP, switching and firewalls
• Cloud technologies such as Microsoft Azure
• Endpoint management and patching solutions
• Cyber security monitoring and incident response

• Experience supporting both cloud and on-premises environments
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple priorities within a fast-paced operational environment
• Excellent communication and stakeholder management skills

Desirable Experience

• Exposure to Operational Technology (OT) environments
• Microsoft, VMware, Azure or cyber security certifications
• Experience within the energy, engineering, industrial or global enterprise sectors
• Knowledge of security frameworks, compliance and governance best practices

For employees, we're committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we'll fund your study materials and exam fees - and once you pass, you'll receive an incentive bonus.