Change and Engagement Manager

The Change and Engagement Lead drives people and cultural transformation through effective communication, training, and stakeholder management. Leads the Change and Engagement Workstream, providing strategic direction for people and cultural change, driving the people and cultural change agenda.

Success in this role means successful cultural and people transformation, high employee adoption of change programmes, and a positive impact on workplace experience, evidenced by effective communication, successful training, and positive stakeholder feedback.

Change Management:

• Creates, implements, monitors, and continuously improves a structured and robust change management process for managing workplace changes.
• Develops and implements change management strategies and plans that maximise employee adoption and minimise resistance.
• Aligns change initiatives with workplace strategy and business objectives, anticipating future needs and mitigating potential impacts.
• Establishes and manages a network of change agents across the business.
• Engages with colleagues and stakeholders to identify challenges and opportunities, translating insights into communication and training initiatives.
• Develops and executes change impact assessments, readiness assessments, and adoption approaches to ensure smooth transitions and benefit realisation.
• Supports the transition and adoption of changes within impacted groups, managing activities through to business-as-usual.

Communications:

• Develops and implements a communication and change adoption strategy to build engagement and awareness, supporting the successful adoption of the Workplace Services Strategy.
• Oversees the marketing plan to promote catering, hospitality spaces, and other Workplace Services.
• Ensures all communications are professional, accurate, and impactful.
• Leads the creation of senior leadership communications.
• Manages relationships with external creative agencies.
• Provides regular updates to the programme team and senior executives on communication plans, activities, and impact.
• Project manages campaign aspects, aligning with target objectives.
• Identifies, monitors, and manages stakeholders involved in, impacted by, or needing awareness of change initiatives.
• Actively gathers and analyses employee feedback.
• Tailors' communication strategies to ensure transparency and address concerns.

Learning & Development:

• Oversees the Learning & Development plan, ensuring training needs are identified through change impact assessments and impactful learning materials are created and deployed.

Change Project Management:

• Delivers change projects and initiatives according to agreed time, budget, scope, quality, change control criteria, and Key Performance Indicators (KPIs).
• Manages the change deliverables plan and budget.
• Manages relationships with and ensures delivery through third-party suppliers.
• Provides coaching and support to the business on people change matters.
• Develops accurate change project plans, identifying opportunities for improved efficiency and resource utilisation.
• Effectively controls issues, risks, dependencies, and scope changes, ensuring timely communication to stakeholders.
• Conducts regular reviews of change outcomes with the Programme Management Office (PMO) and stakeholders.
• Provides input to stakeholder decision-making and offers timely advice.

• Experience managing change delivery programmes in a fast-paced environment.
• Understanding of change governance and experience directing a team to deliver change across a large organization.
• Significant experience developing and executing internal communication campaigns for large-scale business programmes and transformations.
• Experience applying change management principles, methodologies, and tools.
• Experience developing change management strategies.
• Strong analytical, commercial, and financial acumen.
• Proven ability to build and maintain senior stakeholder relationships and influence stakeholders to support the change agenda.
• Ability to articulate complex problems and solutions effectively.
• Strategic thinking and consultative approach.
• Customer/colleague focused.
• Ability to quickly establish credibility and build strong working relationships.
• Experience leading and motivating large teams.
• Experience working with external third parties, creative agencies, and marketing teams.
• Proficient in Microsoft Office Suite (e.g. Word, Excel, PowerPoint)
• Proactive and results-oriented, delivering measurable outcomes.
• Strong communicator and relationship builder.
• Highly organized and detail-oriented, managing multiple projects effectively.
• Adaptable and resilient in a dynamic environment.
• Innovative and creative, driving engagement and adoption.
• Collaborative and effective in working with diverse stakeholders.
• Relevant professional qualifications desirable.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.