Senior Associate, Production Services Application Support Analyst

• Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
• Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
• Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
• Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.

• Excellent SQL scripting skills
• Knowledge of any scripting language such as PowerShell or VBScript
• Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
• Knowledge of any scripting language such as PowerShell or VBScript
• Experience of using Azure and Snowflake technology
• Knowledge of multi-tier application architecture
• Experience of web technologies and internet based applications
• Experience of working with Production and Non-production environments
• Experience of application recovery of priority incidents with limited support
• Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
• Knowledge of any issue/problem tracking system such as ServiceNow
• Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
• AI Automation
• Agentic AI
• Prompt Engineering

• Soft Skills:

• Excellent verbal and written communication skills
• Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
• Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
• High level of professionalism when communicating with external clients and internal users to resolve problems.
• Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
• Results oriented, leading by example with excellent analytical and problem-solving skills.
• Maintain an attitude of continual service improvement to help suggest improvements and drive change.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.