IT Technician

This profitable and growing organisation require an experienced IT Technician to provide technical support to a user base of just over 200 and growing. You will be responsible for the smooth operation of IT Services and Systems, helping the business maintain productivity by resolving technical issues promptly effectively.

Working as part a newly established IT department, you will act as the first point of contact for all IT-related issues and requests, providing 1st and 2nd line support for hardware, software, and network problems. As an IT Technician you will assist with onboarding and offboarding processes, including account setup and device configuration whilst also providing training on IT Systems to staff.

This role will be office based in central Newcastle, with the organisation looking to improve their hybrid working offering.

• 1st / 2nd line IT support experience
• Windows Server
• Microsoft 365
• Active Directory / Entra ID
• Exposure to networking technologies - LAN/WAN, firewalls, VPN
• Excellent communication skills.
• Excellent problem-solving skills
• FreshService, SSO Solutions, Remote Management tools - desirable

The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance have an excellent benefits package.

Package:

1. Clear training and development plans with allocated budgets
2. Enhanced holidays plus buy/sell options
3. Career development as part of a growing department
4. Matched pension, education support, Employee Assistance Programmes, discounts, paid volunteering days, season ticket loans and many more