2nd Line IT Support Engineer

We are recruiting for a proactive 2nd Line IT Support Engineer to join a professional services organisation based in Newark, Nottinghamshire. This is an excellent opportunity for someone with strong 1st and 2nd line support experience who enjoys solving problems, supporting colleagues and taking ownership of IT issues from start to finish., As IT Support Engineer, you will provide day-to-day technical support across the business, covering hardware, software, accounts, connectivity, devices and key business applications.

You will be involved in a mix of helpdesk support, remote troubleshooting, on-site support, device deployment, Microsoft 365 administration, infrastructure support and project work. Key Responsibilities

• Provide 1st and 2nd line IT support to users across multiple offices.
• Log, triage, resolve and escalate IT support tickets.
• Support users remotely and on site with hardware, software, connectivity and account issues.
• Build, configure, deploy and manage laptops, desktops, mobile devices and peripherals.
• Support Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Assist with Intune endpoint management, device provisioning and configuration.
• Support Windows Server, Hyper-V, Group Policy and general infrastructure tasks.
• Troubleshoot networking issues, including TCP/IP, switches, VLANs, firewalls and wireless connectivity.
• Support legal and business applications, including installation, configuration and troubleshooting.
• Assist with patching, software updates, endpoint security and backup checks.
• Support IT projects, including hardware refreshes, system upgrades, migrations and office moves.
• Maintain IT documentation, user guides and knowledge base content.

This role would suit someone with experience in Microsoft 365, Windows 11, Active Directory, Exchange Online, Intune, Azure, networking, device builds and remote support. You will support users across multiple offices, so a full UK driving licence and access to your own vehicle are essential., * Previous experience in an IT Support Engineer, 2nd Line Support Engineer, IT Technician or Service Desk Engineer role.

• Strong experience supporting Windows 11 and Microsoft desktop environments.
• Good knowledge of Microsoft 365 administration.
• Experience with Active Directory, Group Policy, Exchange Online, Teams, SharePoint and OneDrive.
• Exposure to Microsoft Intune, Azure or endpoint management.
• Understanding of networking fundamentals, including TCP/IP, switches, VLANs, firewalls and Wi-Fi.
• Confident using helpdesk / ticketing systems and remote support tools.
• Strong troubleshooting ability across hardware, software, connectivity and user account issues.
• Excellent communication skills and a helpful, user-focused approach.
• Full UK driving licence and access to your own vehicle with business insurance.

Desirable Experience

• Experience working in a legal, professional services, financial services or multi-site environment.
• Knowledge of legal applications such as SOS Connect, SOS Practice Manager or Diktamen.
• Microsoft, CompTIA A+, Azure, Microsoft 365 or Endpoint Administrator certifications.
• Experience with endpoint security, backup tools, asset management or device lifecycle management.

About You

You will be organised, approachable and confident dealing with users at all levels. You will enjoy problem-solving, taking ownership and balancing day-to-day support tickets with wider project and infrastructure work.