Technology Solutions Analyst Specialist

Are you eager to help others? Do you have an interest in systems analysis and want to help implement and maintain software applications to meet Franchise Tax Board's (FTB) current and evolving business needs? Franchise Tax Board is looking for an eager, helpful, customer service focused technology solutions analyst specialist to join a diverse and exciting Human Resources (HR) Systems team.

The Technology Solutions Analyst Specialist will provide support to the System Development Life Cycle (SDLC) including system design, development, test, implementation, and post-implementation support as a Subject Matter Expert (SME). The Technology Solutions Analyst Specialist is responsible for performing analytical studies and activities related to information technology and performing validation testing of FTB systems and services. In this role you will collaborate closely with internal partners, including Personnel, Labor Relations, Financial Performance Unit, Divisional Budget Offices, and Fiscal Accounting to identify business requirements and implement changes to HR applications resulting from new or updated personnel policies, laws, or labor agreements. You will promote, established, and maintain relationships with representatives across the department. Work will be performed within FTB's Mission and Values framework and is geared toward fulfilling the Technology Solutions Bureau's Business Plan goals while focusing on the needs of our business partners. The Technology Solutions Analyst Specialist works in the Software Engineering Domain which includes activities to include: planning, developing, and implementing technological solutions that affect large numbers of people long-term., Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians., FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce. Department Website: http://www.ftb.ca.gov, The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Other - REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

• Other - A cover letter is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate, * Experience in eliciting, analyzing, documenting, testing, and managing business and/or system requirements (e.g. Use Cases, System Requirement Specifications, Page Definition/Specifications, Solution Assessments)

• Experience in analyzing data requirements and attributes for system interfaces, extracts, and reports (e.g. System Experience in analysis of processes and systems (concentration in human resources, budgets or fiscal accounting)
• Experience interpreting, applying and/or working with California State personnel rules, regulations, policies and/or procedures in regard to payroll, timekeeping, work activity tracking, and leave administration
• Definition Descriptions, Data Dictionaries, Interface Specifications)
• Experience in technical customer service with multi-disciplinary business users and stakeholders
• Experience in developing, presenting, testing, and managing technical documentation
• Experience with user support relating to incident management practices
• Ability to understand technology impacts to business areas
• Ability to be flexible and develop new skill sets
• Ability to manage multiple workloads and priorities
• Ability to work in a team environment while demonstrating initiative, integrity, ownership, and accountability
• Ability to provide quality customer service and to effectively communicate verbally and in writing with target audience in mind
• Knowledge of technical workload management tools (e.g. Microsoft Azure Dev Ops Server / Team Foundation Server)

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the "Required Application Package Documents" section
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.