System Administrator

We are seeking an experienced IT Services System Administrator to support a growing technical services team. This role is heavily focused on systems administration and advanced end user support in a Windows-based environment. The person in this role will be responsible for supporting and maintaining on prem Windows servers, hosted services, web-based services, Microsoft 365, Google Workspace, virtualization environments, and overall IT infrastructure. This individual will also help support up to Tier 3 help desk issues, troubleshoot escalated technical problems, and assist with day-to-day administration across servers, systems, and user environments. The environment includes a mix of Windows devices, Macs, and Chromebooks, so they need to be comfortable supporting a variety of systems. This is a hybrid role, onsite Tuesday-Thursday in Norristown PA.

5+ years of experience in systems administration Strong experience supporting Windows servers in an on prem environment Experience administering Microsoft 365 and Google Workspace Hands-on experience with virtualization technologies, especially Hyper-V Previous experience supporting hosted services, software applications, and web-based services Ability to troubleshoot and resolve escalated issues up to Tier 3 support Experience working within a ticketing system environment Knowledge of general IT infrastructure including servers, user support, and system administration Comfortable supporting a mix of Windows, Mac, and Chromebook devices Strong communication skills and ability to work independently in a lean IT environment

Nice to Have Skills & Experience

Experience with VMware Exposure to networking, including general infrastructure knowledge Experience with Freshservice ticketing system Prior experience in a technical services or help desk/service desk style environment Experience supporting educational or multi-site environments Ability to assist with site visits and onsite technical support as needed

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.