IT Support Engineer (VIP Support)

We are seeking an experienced Executive IT Support Engineer (VIP Support) to provide premium, white-glove IT support to senior executives at Danone's headquarters in Paris. This role requires a highly professional individual with strong technical expertise, exceptional customer service skills, and the ability to work in a fast-paced executive environment.

The successful candidate will provide immediate, high-quality technical support to VIP users, ensuring seamless operation of end-user devices, collaboration tools, and meeting technologies while maintaining the highest standards of confidentiality and professionalism., Executive & VIP Support

• Deliver dedicated, high-priority IT support to executive leadership and VIP users.
• Provide immediate resolution of technical issues with minimal business disruption.
• Build trusted relationships with executive users by understanding their preferences and technology requirements.
• Deliver personalized, concierge-style IT support.

Incident & Service Request Management

• Troubleshoot and resolve hardware, software, operating system, network, and application issues.
• Manage incidents and service requests using ServiceNow.
• Coordinate with internal IT teams and third-party vendors when required.
• Ensure timely communication and follow-up throughout the support lifecycle.

End-User Device Support

• Support Windows laptops and desktops.
• Provide Apple macOS and iPhone support.
• Support Android devices, tablets, and other mobile technologies.
• Configure, deploy, and troubleshoot end-user devices.
• Manage user accounts, device setup, software installations, and access requests.
• Support Mobile Device Management (MDM) solutions.

Meeting Room & Collaboration Support

• Prepare meeting rooms before executive meetings.
• Support Microsoft Teams Rooms (MTR), Microsoft Teams, Webex, and other collaboration platforms.
• Troubleshoot AV equipment, conferencing systems, displays, and presentation technologies.
• Provide on-demand support during executive meetings and events.

Onsite & Remote Support

• Deliver onsite support at the Paris office.
• Coordinate remote support activities for executives while travelling.
• Work closely with global IT teams to ensure a consistent support experience across locations.

Communication & Customer Service

• Handle support requests via phone, email, Microsoft Teams, and ServiceNow.
• Communicate professionally with senior stakeholders.
• Maintain strict confidentiality when handling executive information and sensitive data.

Required Technical Skills

• Windows 10/11 Administration
• Apple macOS Support
• iPhone and iPad Support
• Android Device Support
• Microsoft 365
• Microsoft Teams
• Microsoft Teams Rooms (MTR)
• Webex
• ServiceNow
• Mobile Device Management (MDM)
• Active Directory / Azure AD
• Endpoint troubleshooting
• Printer and peripheral support
• AV and meeting room technologies
• Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• End User Computing (EUC)

• 5+ years of IT Support or End User Computing experience.
• Proven experience supporting VIPs, executives, or C-level users.
• Strong experience supporting Apple (macOS/iPhone) and Windows environments.
• Experience delivering White Glove or Concierge IT Support.
• Experience supporting enterprise collaboration platforms and meeting room technologies.
• Experience working in enterprise or corporate environments., * Excellent troubleshooting and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Professional appearance and executive presence.
• Strong customer service mindset.
• Ability to work under pressure and prioritize critical issues.
• High attention to detail.
• Strong ownership and accountability.
• Ability to maintain confidentiality and discretion.
• Team player with excellent organizational skills.

Language Requirements

• Native French speaker
• Professional English communication skills (Mandatory), * Native French-speaking IT professional with excellent communication skills.
• Strong Apple (Mac/iPhone) and Windows support experience.
• Proven background in Executive or VIP IT Support.
• Experience delivering White Glove IT services.
• Strong infrastructure and End User Computing knowledge.
• Ability to provide exceptional customer service in a high-profile executive environment.
• Immediate availability is highly preferred.

Mandatory Requirements

• Native French speaker.
• Professional English communication skills.
• Executive/VIP Support experience.
• Strong Apple (macOS, iPhone) support experience.
• Windows Desktop Support expertise.
• White Glove/Concierge IT Support experience.
• ServiceNow experience.
• Microsoft Teams, Teams Rooms (MTR), and Webex support.
• Willingness to work onsite in Paris, France.
• Availability to participate in an on-call support rotation.