IT Access Management Analyst (JML)

• Manage the full Joiners, Movers and Leavers (JML) lifecycle, ensuring user accounts and permissions are provisioned, modified and removed accurately and within agreed SLAs.
• Administer user identities, mailboxes and permissions across Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft 365, SharePoint and Microsoft Intune.
• Process and fulfil access requests through the ServiceNow ITSM platform.
• Create, modify and remove security groups, distribution lists and application access in accordance with company policies and least-privilege security principles.
• Ensure all access requests comply with internal governance, audit and information security requirements.
• Monitor and manage Access Management queues, ensuring requests are prioritised and completed efficiently.
• Act as a point of escalation for access-related incidents, queries and user support.
• Work closely with Infrastructure, Cyber Security, Service Desk and Business Support teams to deliver secure and efficient identity management services.
• Maintain and continually improve JML documentation, operational procedures and knowledge articles.
• Identify opportunities for process automation and Continuous Service Improvement (CSI).
• Support internal and external audit activities by maintaining accurate access records and documentation.
• Escalate complex technical or operational issues to the Access Management Team Lead or IT Support Manager where appropriate.

• 2+ years' experience within an IT Service Desk, 2nd Line Support, User Administration, IT Operations or Access Management role.
• Experience administering users within Active Directory and Microsoft Entra ID (Azure AD).
• Good working knowledge of Microsoft 365, Exchange Online, SharePoint and Microsoft Intune.
• Experience managing user accounts, permissions, security groups and mailbox administration.
• An understanding of Joiners, Movers and Leavers (JML) processes and Identity & Access Management best practices.
• Experience working with an ITSM platform, ideally ServiceNow.
• A good understanding of ITIL service management principles.
• Excellent organisational skills with the ability to prioritise multiple requests within a fast-paced environment.
• Strong written and verbal communication skills with the ability to build positive relationships across the business.
• A proactive, customer-focused approach with a desire to continually learn and improve.
• Previous experience supporting enterprise environments with high user volumes would be advantageous.

Pulled from the full job description

• Paid training
• Sick pay
• Life insurance
• Profit sharing
• Company pension
• Private medical insurance
• Work from home, Salary: £30,000 - £32,000 per annum (Negotiable on Experience)

Location: Central Milton Keynes (Hybrid Remote, 1 day P/W in office)

Term: Permanent Direct-Hire

Benefits: Annual bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance
• Profit sharing
• Sick pay
• Work from home

Our client is a rapidly growing global professional services organisation with operations spanning multiple international locations. As part of continued investment in its centralised IT function, they are looking to appoint an IT Access Management Analyst to join their highly collaborative Identity & Access Management team. Supporting more than 15,000 employees across multiple countries, including executive leadership and VIP users, you'll play a key role in ensuring employees have the right access to business-critical systems at the right time-while maintaining the highest standards of security, governance and compliance. Whether you're currently working within a Service Desk, 2nd Line Support, User Administration, IT Operations or IT Security role, this represents an excellent opportunity to specialise in Identity & Access Management (IAM) and develop your career within a large global enterprise.