Technical Analyst

The Modern Workplace and Applications Technical Analyst will be responsible for providing BAU L3 support and technical implementation across M365, all our applications, colleague devices and audio-visual provision.

The role demands a hands-on technical analyst who can deliver an exceptional colleague IT experience day to day as well as maintenance and enhancement of colleague IT such as M365. The role involves Level 3 technical work, project delivery, and collaboration across teams to ensure secure, performant, and compliant technology operations. This position reports into the Modern Workplace and Applications Technical Team Leader who is responsible for the day-to-day leadership of the technical team, BAU support, deployment of any changes required and managing associated project work. Your role centres on, BAU support, and Level 3 technical work. The role holder should be an experienced technician with strong technical knowledge and experience directly supporting colleagues or clients., * Investigate, diagnose, and resolve advanced incidents that cannot be resolved by 1st or 2nd line support teams.

• Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Perform root cause analysis on recurring issues and implement permanent fixes where possible.
• Maintain high levels of customer service while managing incidents within agreed SLAs.
• Ensure all applications are patched, updated and secured to maximise colleague experience

Security & Compliance

Support implementation and management of:

• Multi-factor authentication (MFA)
• Conditional Access
• Endpoint compliance policies
• Data loss prevention (DLP)
• Retention and information protection controls
• Microsoft Defender technologies
• Work closely with security and infrastructure teams to reduce risk and improve resilience across end user services.
• Participate in vulnerability remediation and service hardening activities.

Team Collaboration

• Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.
• Provide technical mentoring and support to service desk and 2nd line teams.

Back-Up & Recovery

• Ensure reliable backup operations across all applications in accordance with Weightmans' backup policies and disaster recovery plans.

On-Call Support

• Provide high quality on call support (estimated to be one week in five).

Process & Documentation

• Maintain structured processes, technical documentation, standard operating procedures, and knowledge bases to support operational excellence and compliance.

Project Delivery

• Support project execution using Weightmans' project management framework, ensuring delivery to time, budget, and scope.

Test, Transition and Release

• Adhere to the end-to-end testing lifecycle, ensuring technical readiness and quality assurance across all delivery stages in line with our testing framework

• Coordinate the handover of technical solutions into live service, ensuring systems are ready for release and support teams are fully prepared to manage them in line with our transition framework.

Continuous Improvement

• Champion operational improvements using methodologies such as ITIL, Lean, or Six Sigma to enhance service value and reduce waste.

Risk & Compliance

• Ensure systems and processes meet legal, regulatory, and data protection standards including GDPR, ISO 27001 and Cyber Essentials+.

This list is not intended to be exhaustive, and you will have other duties and responsibilities that fall within the remit of this role., + Exchange Online

• Microsoft Teams
• SharePoint Online
• Purview
• Entra ID / Azure AD
• Azure Virtual Desktop
• Microsoft Intune
• Windows 11
• Microsoft 365 Apps
• Citrix PVS Environment

• Experience supporting identity and access technologies including

Ideally you will have previous experience in a similar role a genuine and demonstrable interest in the above area of work. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We also require you to have/be;

• Proven experience in a 3rd line support, end user compute, desktop engineering, or modern workplace engineering role.
• Strong hands-on experience with Microsoft 365 administration and support.
• Strong technical knowledge of