Remote IT Solutions Engineer

• Configure and install our software for customers
• Handle software-related requests
• Analyse software issues and propose solutions
• Troubleshoot software and IT-related issues
• Identify root causes of software problems
• Conduct software testing and installation
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

Technologies:

• AI
• Hardware
• Support

• Experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, or in a similar role
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solving, and diagnostic skills
• Ability to present solutions confidently to engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

We are pioneers in AI-powered digital pathology software and services, with over 20 years of experience and a reputation as global leaders in supplying specialist software to the life sciences sector. This is a home-based role, and we are looking for someone who can work remotely from anywhere in the UK. The package includes a starting salary of £42,000, plus bonus, pension, and income protection. Suitable locations include Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, and London.