IT Support Technician
Role details
Job location
Tech stack
Job description
A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site., WORKING HOURS: Monday to Friday, 37.5 hours per week with flexible working between 7am and 7pm (business needs dependent), This is a great opportunity for someone who is a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support. As the IT Support Technician you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business.
In this role, as the IT Support Technician you'll help drive efficiency, productivity and user satisfaction by delivering top-tier technical support and help identify and implement opportunities to improve the IT infrastructure.
You will be actively encouraged to learn new skills as part of ongoing professional development.
As the IT Support Technician you will work across the site in different buildings and environments, ensuring end-user issues are resolved swiftly and identifying areas for improvements. The company are investing more in their IT systems to provide more modern systems for the different areas of the business who use IT in unique ways.
Working as the IT Support Technician you'll be the first point of contact for IT support queries; in person, over the phone, or via email to help troubleshoot and resolve hardware issues with desktops, laptops, printers, and mobile devices.
The company want to help their people use technology more efficiently, so you'll provide day-to-day support for Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint, OneDrive, etc.)., Your duties as the IT Support Technician include:
- End-User Support: Provide day-to-day technical support to colleagues across the site, responding to queries in person, over the phone and by email
- Hardware Troubleshooting: Diagnose and resolve issues with desktops, laptops, printers, mobile devices and other user equipment
- Microsoft 365 Support: Support users with Outlook, Word, Excel, Teams, SharePoint, OneDrive and other Microsoft 365 tools
- Issue Resolution: Listen carefully, ask focused questions and use logical troubleshooting to resolve a wide range of hardware and software problems
- IT Improvements: Help identify and implement opportunities to improve IT infrastructure, efficiency, productivity and user satisfaction
- User Guidance: Encourage good digital habits and help colleagues use technology more effectively across different departments
- Team Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery
Requirements
- A customer-first mindset with the ability to deliver excellent service to internal users
- Strong communication skills with the ability to explain technical issues clearly and patiently to non-technical users
- Good organisation skills with the confidence to prioritise, triage requests and remain calm under pressure
- Logical thinking with the ability to maintain and troubleshoot a wide variety of hardware and software issues
- Strong diagnostic, problem-solving and attention to detail skills
- Ability to listen carefully, ask focused questions and quickly understand user problems
- Commercial awareness with the ability to understand individual and department requirements
- Collaborative approach with the ability to build positive relationships across departments
- Ability to work independently, manage personal workload and adopt a flexible approach
Benefits & conditions
- 27 days annual leave plus bank holidays
- Additional day off to attend the annual Fun Day
- Flexible start and finish times (based on operational needs)
- Build up flexi hours and take an extra day off each month
- Buy up to a week of annual leave
- Death in service benefit (4x your annual salary)
- Discounts on the full product range
- Parking on a secure site car park