IT Field Services Engineer - Bristol

This is a home-based role with regional travel, plus occasional travel to other UK locations. You'll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments. What You'll Be Doing

As a Field Services Engineer, you'll be the face of ESP - solving problems, building trust, and keeping businesses running smoothly.

Your responsibilities will include:

• Providing desktop support, troubleshooting hardware and standard operating system issues
• Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
• Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
• Performing "Break/Fix" support and managing add, move, and change requests
• Delivering desk-side support including basic OS and off-the-shelf software administration
• Managing service tickets efficiently, ensuring SLAs and quality standards are met
• Updating internal and customer call management systems accurately and promptly
• Escalating complex issues to the appropriate support teams when required

• Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
• Up to 2 years' hands-on experience supporting PC and laptop hardware
• Strong desktop support skills, including knowledge of current Windows operating systems
• Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
• Ability to follow detailed scripts and technical guidance to complete more complex service tasks
• Comfortable working at different customer locations at short notice
• Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
• Strong written and verbal communication skills
• A professional, customer-first mindset
• A minimum of 5 years' UK work or educational history (required for airside security clearance checks)

Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations. What We Offer

• Basic salary of £28,000 - £30,000
• Company vehicle
• Mileage
• On-call allowance (£20 per day, 1 week in every 2)
• Pension
• Life assurance
• Ongoing training and career development opportunities

This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.

At ESP Global Services , we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff.