Lead Implementation Manager

Ready to implement your next big move? Great! As Perch Group are now searching for a Lead Implementation Manager to join the team.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

As the Lead Implementation Manager, you will be responsible for leading the end-to-end implementation of debt purchase portfolios, client onboarding, operational change, and data integration activity across the business.

Could this be the next step in your career?

This role combines strong operational knowledge of the debt purchase and collections lifecycle with hands-on technical capability, including strong SQL skills, to support data validation, analysis, reconciliation, and implementation delivery.

The successful candidate will act as the bridge between operational teams, technology teams, and external stakeholders, ensuring implementations are delivered accurately, efficiently, and in line with business, regulatory, and client requirements.

So, what will your day-to-day look like?

• Lead the planning, coordination, and delivery of implementation activity for new debt purchase portfolios, operational migrations, and change initiatives.
• Manage implementation timelines, milestones, risks, dependencies, and governance to ensure successful delivery.
• Work closely with operations, data, legal, compliance, finance, and technology teams to translate business requirements into practical implementation plans.
• Use SQL to interrogate, validate, manipulate, and reconcile large datasets to support portfolio onboarding, strategy deployment, and post-implementation assurance.
• Review and interpret portfolio data files, data dictionaries, and client specifications to ensure accurate mapping and system readiness.
• Support the setup and testing of operational processes within internal systems.
• Identify data quality issues, process gaps, and implementation risks, and drive timely resolution.
• Oversee implementation testing, user acceptance activity, defect resolution, and go-live readiness.
• Provide operational insight into how purchased debt portfolios should be configured, worked, and monitored to achieve business outcomes.
• Produce clear implementation documentation, status updates, governance packs, and post-implementation reviews.
• Build strong relationships with internal stakeholders, portfolio sellers, clients, and third-party partners to support smooth delivery.
• Drive continuous improvement in implementation processes, controls, and reporting.
• Support junior team members and act as a subject matter lead for implementation best practice, debt purchase operations, and data analysis.

• Proven experience in implementation, change delivery, or operational onboarding within the debt purchase, debt servicing, or collections industry.
• Strong understanding of the debt purchase lifecycle, including portfolio onboarding, account strategy setup, collections operations, and performance monitoring.
• Strong SQL skills with the ability to query and validate large datasets, investigate anomalies, and support data-driven decision-making.
• Experience working with operational and technical teams to deliver system or process change.
• Strong knowledge of data mapping, reconciliation, testing, and implementation controls.
• Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines.
• Strong stakeholder management skills and the ability to communicate effectively with both technical and non-technical audiences.
• Analytical mindset with strong problem-solving capability and attention to detail.
• Knowledge of regulatory and compliance considerations relevant to debt purchase and collections operations.
• Experience producing implementation documentation, reporting, and governance materials.
• Confident in challenging assumptions, identifying risks, and proposing practical solutions.

Pulled from the full job description

• Sick pay
• Life insurance
• Company pension
• Health & wellbeing programme
• Work from home
• Company events, * £65,000 - £75,000 DOE + up to 20% of your annual salary, paid as a bonus.
• This role can be based at our Blackpool or Manchester office.
• 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
• The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
• And many more benefits to support your wellbeing and professional development., PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Types: Full-time, Permanent

Pay: £65,000.00-£75,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Sick pay
• Work from home

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)