Data Network Professional

Based on the Devon & Cornwall Police site, this role is central to delivering reliable and high-performing data network services that support critical emergency operations. You'll work closely with customers, service desk, and wider technical teams to resolve incidents and maintain service across LAN and WAN environments. With ownership of complex issues and opportunities to act as an escalation point, this role offers a hands-on position in keeping vital services running smoothly. This role will involve participation in an out of hours on-call rota., * Managing incidents end-to-end, ensuring timely resolution within agreed service levels

• Acting as an escalation point for complex issues and coordinating with internal teams and partners
• Communicating clearly with customers and stakeholders throughout the incident lifecycle
• Ensuring adherence to ITIL processes, security standards, and audit requirements
• Contributing to continuous improvement, including knowledge management and network lifecycle activities

Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible., * Customer-focused approach, with a proactive mindset toward service delivery

• Demonstrates integrity, accountability, and ownership of actions and outcomes
• Experience working collaboratively across teams and functions
• Technical experience in two or more of the following: Cisco networking, network security, wireless technologies, or tools such as Cisco ISE, DNAC, or SolarWinds (CCNA or working towards is beneficial)
• Able to communicate clearly, translating technical information for a range of audiences
• Adaptable and organised, with the ability to build relationships and produce clear technical documentation

Pulled from the full job description

• Gym membership
• Company pension, Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.   You must create an Indeed account before continuing to the company website to apply