IT Support Technician - Stoke on Trent

IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities:

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

• Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.