Technical Support Officer (Housing ) RG4

Contract opportunity for an experienced Technical Support Officer / Housing Administrator to join a busy Housing Property Services / Repairs & Maintenance team. This role focuses on delivering technical administrative support, managing work orders, job tickets, and invoicing, and providing excellent customer service to tenants, contractors, and internal teams across housing, compliance, and engineering services.

Key Responsibilities

• Manage work orders / job tickets / repairs scheduling from receipt to completion
• Handle customer enquiries, complaints, and service requests via phone and face-to-face
• Provide administrative support within housing property services and repairs & maintenance
• Maintain housing databases, records, and documentation (data protection compliant)
• Process purchase orders (POs), invoices, and finance administration
• Liaise with tenants, contractors, trades, and housing officers
• Prepare documents, reports, letters, and meeting minutes
• Support compliance, engineering, and property teams
• Deliver strong customer-focused service delivery within SLA targets

• Previous experience in an administrative or support role (housing or property services preferred)
• Strong organisational and multitasking skills
• Excellent communication and customer service abilities
• Confident working with IT systems, databases, and finance systems
• Ability to work collaboratively within a team environment
• High attention to detail and ability to handle sensitive information confidentially
• Professional, tactful, and able to manage challenging situations