2nd Line Support Engineer

• Provide exceptional remote technical support for complex cases, diagnosing issues and resolving requests
• Document incidents and ensure SLAs are met while delivering excellent end user experiences
• Conduct onsite troubleshooting at client facilities as needed
• Coach and mentor junior engineers by sharing technical expertise and collecting organizational knowledge
• Identify continuous improvements within the team
• Serve as a point of contact and guide the team in Team Leaders absence

Technologies:

• Active Directory
• Azure
• Support
• Mobile
• Network
• Office 365
• Veeam
• Windows
• Cloud
• REST

• Full UK Driving License
• Strong communication and relationship-building skills
• Experience working in a corporate or MSP technology environment
• Administering Microsoft Active Directory, Exchange Server & Office 365
• CompTIA, relevant apprenticeship, or higher education
• Degree or degree equivalent qualifications is desirable
• People-centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Network troubleshooting including ping and trace route
• Understanding of razorblues business, clients, and market
• Good understanding of Veeam Backup & Replication
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English to explain complex technical issues
• Commitment to continuous learning and development

At razorblue, we are looking for a 2nd Line Support Engineer to join our growing team of tech enthusiasts. We pride ourselves on a culture centered around continuous learning and development, having facilitated 34 promotions in 2022. Our hybrid working policy fosters collaboration while allowing flexibility. We offer competitive benefits including a base salary of £29,500, enhanced family support, fully funded training, and a commitment to inclusivity in our recruitment process. Join us to drive innovation in technology and deliver exceptional service to our clients.