Desktop Support Technician

Join our dynamic IT support team as a Desktop Support Technician, where you'll be at the forefront of ensuring seamless technology operations across our organization. This energetic role offers the opportunity to troubleshoot, maintain, and optimize desktop environments, empowering users with reliable hardware and software solutions. Your technical expertise will help foster a productive and efficient workplace, while your proactive approach will contribute to maintaining our robust IT infrastructure., * Provide comprehensive technical support to end-users for hardware, software, and network issues across Windows and macOS platforms.

• Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices to ensure optimal performance.
• Troubleshoot and resolve software problems related to operating systems, Microsoft Office applications, and specialized enterprise software such as BMC Remedy, ServiceNow, or Jira.
• Manage user accounts and permissions through Active Directory management within Windows Server environments.
• Support computer networking tasks including LAN setup, VPN connectivity, firewall configurations, and troubleshooting network connectivity issues.
• Perform hardware maintenance and upgrades to ensure all equipment remains functional and secure.
• Assist with IT infrastructure tasks such as system administration, server management, and help desk ticket resolution to uphold high service standards.

• Proven experience in technical support or IT support roles with a focus on desktop management and troubleshooting.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux environments.
• Hands-on experience with system administration tasks such as Active Directory management and Windows Server administration.
• Familiarity with computer networking concepts like LAN/WAN, VPN setup, firewalls, and network security protocols.
• Proficiency in hardware maintenance including component replacement and peripheral setup.
• Experience using help desk tools such as BMC Remedy, ServiceNow or Jira for incident tracking and resolution.
• Excellent communication skills with a customer service-oriented mindset to effectively assist users at all levels of technical proficiency.