Deskside Technician (Service Desk, Desktop Support)

• Provide friendly and effective on-site support, ensuring positive experiences for all end-users.
• Troubleshoot and resolve basic technical issues with both Windows and Mac OS devices.
• Work within established SLAs to respond to phone and email support requests in a timely manner.
• Escalate more complex issues to higher-level support as needed while efficiently managing and triaging incoming tickets.
• Document your solutions and processes to contribute to the team's knowledge base.
• Operate in a dynamic environment where you'll need to multitask and prioritize effectively., * Are there any schedules/shifts that you are unable to work (normal/swing/graveyard, days of the week/weekend/travel)?
• What is your desired salary range for this position?
• This position requires the ability to visit various client sites in the greater Indianapolis area. Do you have access to reliable transportation?
• When would you be available to start in a new position?

• High School diploma with 2-4 years of IT support experience
• Relevant IT certifications (CompTIA A+, M365 Fundamentals)
• An Associate's degree or higher in an IT-related field
• Advanced certifications like CompTIA Network+, Security+, or M365 Administrator Associate are a Plus., * Basic troubleshooting skills with Windows and Mac OS
• Familiarity with Windows Server, Azure, and Active Directory
• Strong communication and customer service skills
• Time management abilities to handle multiple tasks efficiently
• A willingness to learn and ask questions, and the ability to follow established processes

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Why Empigo Technologies? Our Vision: We collaborate with our clients to identify their business needs and deliver solutions that ensure business continuity, security, and the necessary infrastructure to help them grow, while responding immediately to minimize downtime. Our Values: * BE HONEST - We are committed to total transparency and always seek and tell the truth. * BE RELIABLE - We strive to do what we say we will do, without exception. * BE GENUINE - We are authentic and understand that no one is perfect. * BE KIND - We believe in putting others first, as this often leads to mutual respect and cooperation.