Sr. Systems Engineer

Southern California is ideal to accomodate occassional in person meetings and installs but 90% WHF.

Responsibilities:

Size, architect, and design data protection, disaster recovery, and scale out storage solutions for a variety of workloads and clients.

Operationalize new products and processes to meet customer demand, improve service sla's, and minimize availability and recoverability gaps.

Provide an escalation path for L1, L2, and L3 support engineers.

Work with customers directly to solve the most challenging design and support issues.

Speak with customers to understand their issue and provide the necessary information and action plan to set them at ease.

Automate collection of backup system health status, backup and recovery jobs, and general health of the backup and recovery environment.

Automate repeatable tasks and processes

Monitor backup system status, identify issues that require attention, troubleshoot, and resolve.

Monitor performance, identify issues, troubleshoot, and resolve.

Troubleshoot outages and perform root cause analysis.

Configure access using a least privileged approach, audit, and ensure adherence to policies and procedures.

Communicate upgrade and rollback plans and execute upgrades.

Communicate with clients, understand their needs and build trust.

Tier 1 Technical Skills (most required):

AI dev/coding agents

Windows / Linux

AWS / GCP / Azure / OCI

Qumulo / Isilon / NetApp

Cohesity / Rubrik / Commvault / Veeam / Keepit / Zerto

VMware vSphere

IP networks

A support engineer who's passionate about learning and capable of providing outstanding customer service. You will work directly with a variety of customers to understand their challenges and help them resolve issues. You'll have the opportunity to work on complex technical issues and develop a deep understanding of data protection., Git/Version Control

VMware vSphere

M365 / Entra, Resourcefulness and problem-solving aptitude

Excellent communication skills

Ability to communicate technical concepts and the impact of technical issues

Friendly and easy-going..

Teamwork oriented

P1 Culture

One of our core tenets is making P1 a great place to work. You'll have access to and be able to learn from great engineers who are easy to work with.

• 401(k)
• Dental insurance
• Flexible schedule

At P1 you'll have an opportunity to work with a variety of customers across many industries, from media and entertainment, to aerospace, to medical and health sciences. You'll be part of an engineering team that is immersed in new technology and is constantly learning from our customers, our partners, and each other.