IT Systems & Support Engineer

Helpdesk Management: Oversee and prioritize all helpdesk tickets for Kingspan Light Air & Water, ensuring timely and effective resolution. User Support: Diagnose and resolve issues related to user equipment, including laptops, desktops, docking stations, and monitors.

• Printer and Copier Maintenance: Manage and troubleshoot printers and copiers across all company locations. Software Deployment: Deploy and update software and drivers on all company computers, ensuring compliance with licensing agreements. User Onboarding and Offboarding: Facilitate the onboarding and offboarding processes, including provisioning and deactivating user accounts and access rights. Hardware Imaging and Deployment: Image and deploy new laptops and desktops, ensuring configurations meet company standards. Mobile Device Management: Manage and deploy applications to all smart devices, including tablets and smartphones, ensuring security and compliance. IT Inventory Management: Maintain an up-to-date inventory of all IT assets, tracking equipment, lifecycle and usage. Account Management: Create and manage IT login credentials and email accounts for new and existing users. Network Administration: Manage and troubleshoot network equipment, including switches, wireless access points, routers, and firewalls, ensuring network security and efficiency. Telephony Systems: Oversee and resolve issues related to the company's phone systems, ensuring uninterrupted communication channels. CRM Management: Administer user access and permissions within the CRM system, ensuring data integrity and security.

• Remote Support: Provide comprehensive IT support to remote users, ensuring seamless access to necessary resources.

• Support database management and integration, ensuring efficient SQL-based queries and reporting.

• Work with internal teams to gather business requirements and enhance existing applications to improve workflows.

• Assist with digitalization initiatives and automation, helping drive IT modernization.

• Provide ongoing application support, addressing issues and implementing solutions based on user feedback.

• Document system configurations, application development workflows, and IT processes.

• Train and support internal users to maximize the value of IT systems and business applications.

Infrastructure & IT Management:

• Deploy and maintain IT infrastructure, including but not limited to desktops, laptops, servers, storage, networking, and cloud resources.
• Administer virtualized environments (VMware) and cloud infrastructure (Azure) for seamless application integration.
• Monitor system performance, troubleshoot issues, and ensure up time for critical IT services.
• Maintain and enforce security best practices (firewalls, VPNs, encryption, Active Directory).
• Maintain IT asset inventory, server rooms, and ensure asset replenishment follows divisional policies.
• Assist in external and internal IT audits and compliance initiatives.
• Provide escalated IT support for business-critical systems and infrastructure issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited institution or equivalent.

• A minimum of 5 years of relevant IT experience, preferably within a manufacturing or industrial environment.

• Proficiency in network and systems administration, including experience with cloud-based solutions and cybersecurity best practices.

• Strong problem-solving skills and the ability to work independently and as part of a team.

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

• Problem-solving mindset - Can diagnose issues across infrastructure and applications.

• Initiative & self-sufficiency - Finds productive tasks and improves IT operations.

• Communication skills - Clearly explains technical concepts to IT and business users.

• Adaptability & eagerness to learn - Stays current with IT trends and technologies.

• Decision-making ability - Balances business needs and technical feasibility.

• Results-oriented approach - Ensures solutions improve performance and reliability.

Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance, Paid holidays Permanent, Full-time Lake Forest, IL 60045, Benefits include a competitive hourly rate, medical/dental/vision insurance with HSA plan, retirement plan with 4% company match, 13 days of Paid Time Off plus 10 paid company holidays, and upward advancement potential., At Kingspan, we believe our employees are our greatest resource. Therefore, we offer a competitive salary, benefits, and vacation package for all full-time permanent positions. Kingspan is proud to be an equal opportunity workplace and is an affirmative action employer.

Kingspan Light + Air is an award-winning innovator of daylighting and ventilation solutions for high-performance building envelopes, offering a wide range of high-quality solutions, including translucent daylighting systems, skylights, smoke, and natural ventilation products.