IT Support Specialist

· Serve as the first point of contact for client support requests via phone, email, and ticketing; triage, resolve, and escalate as needed

· Manage tickets on our ticketing platform (ConnectWise Manage), documenting work clearly and meeting response/resolution targets.

· Provide support for Windows, MacOS, iOS, and Android devices

· Handle user onboarding and offboarding (mostly automated)

· Microsoft 365 administrative tasks

· Application licensing changes and assignment/revocation

· 3rd party application troubleshooting, configuration, and support

· Coordinate technical support with 3rd party vendors

· Troubleshoot connectivity, printing, and basic network issues (Wi-Fi, DNS, VPN)

· Troubleshoot and remediate device compliance issue in Intune

· Endpoint initial setup and migrations

· Local admin elevation requests from end users

· MFA registration support for end users

· Follow documented SOPs and contribute to internal and client documentation

· Apply basic security hygiene practices (MFA, endpoint protection, following our security baselines) and escalate potential incidents

· Deliver an enjoyable and friendly support experience for our clients

· Client site visits in Phoenix Metro area only (gather/deploy devices, physical deployment for network or infrastructure gear led by an engineer).

· 1-3 years of experience in a helpdesk or IT support role

· Working knowledge of Microsoft 365, Windows OS, MacOS

· Working knowledge of printer management

· Ability to identify phishing emails consistently

· Self-motivated to learn new skills and troubleshooting techniques

· Quick to learn and retain new skills

· Comfortable asking for help and working with other team members daily

· Familiarity with ticketing systems and remote support tools

· Basic networking fundamentals (TCP/IP, DNS, DHCP, VPN)

· Strong communication and customer service skills; Able to explain technical issues to non-technical users

· Comfortable addressing the occasional frustrating or stressful situation at the intersection of end users and technology

· Reliable, organized, and comfortable managing multiple tickets while using automated workflows to track time accurately

· Ability to work in-office in Phoenix

· Ability to pass a background check

· Arizona's Driver's License and reliable transportation for reimbursable client site visits

Preferred:

· Identity Management in AD and EntraID, Hybrid AD/EntraID

· Intune MDM Working Knowledge (not policy design)

· Conditional Access Policies working knowledge

Professional development assistance, Parental leave, Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance Full-time Hybrid work in 8222 South 48th Street, Phoenix, AZ 85044, · Medical, Dental, Vision, Life Insurance (80% covered for primary employee and 50% for dependents)

· 1 month of paid time off and 5 days sick time, We're a senior team that runs a tight ship with a standardized stack, best in class tooling and automations, and a heavy focus on doing things the right way, not the easy way. We prioritize moving our customers forward and making them more mature in their practices, and we make sure their foundations are strong. You'll work directly alongside veteran technicians, get exposure to a modern Microsoft 365 and cybersecurity stack, and have a genuine path to grow into higher-tier support, security, or more specialized roles as the company scales.

Pay: $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

OnboardIT is a leading Phoenix-based IT support firm and trusted technology partner with a growing number of clients across the US, but primarily in Phoenix. We're looking for an IT Support Specialist to join our team as the first line of support for our managed clients. This is a hands-on role handling day-to-day support tickets, endpoint and Microsoft 365 issues, and user requests with direct mentorship from senior engineers. It's an ideal next step for someone with 1-3 years of helpdesk experience who wants exposure to a modern, automation-first MSP stack and an ability to rapidly advance your skills by training with industry veterans.