Computer Field Analyst

As a Computer Field Analyst, you will provide hands-on technical support to end users across a dynamic enterprise environment. This role combines desk-side support, remote troubleshooting, hardware deployment, and customer service to ensure employees have reliable access to the technology they need to perform their jobs.

You'll support a variety of desktop and mobile devices, diagnose technical issues, and work closely with infrastructure and application support teams to resolve complex problems. This position is ideal for someone who enjoys working directly with users while developing a broad technical skill set in enterprise IT operations.

Your Day-to-Day Activities:

• Provide face-to-face and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Install, configure, deploy, and replace desktop computers, laptops, monitors, printers, and mobile devices
• Support Microsoft Windows, Microsoft 365 applications, and enterprise business software
• Escalate complex technical issues to specialized support teams while maintaining ownership of the customer experience
• Configure user accounts, equipment, and workstation setups following company standards
• Document support requests, troubleshooting steps, and issue resolutions within the IT ticketing system
• Assist with hardware refresh projects, technology deployments, office moves, and equipment lifecycle management
• Maintain accurate inventory records for assigned hardware and technology assets
• Participate in system upgrades, software rollouts, and other IT initiatives
• Identify opportunities to improve support processes and enhance the end-user experience
• Deliver exceptional customer service while supporting a fast-paced enterprise environment

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 3+ years of experience providing desk-side support, field support, or technical customer support
• Experience troubleshooting Windows-based computers and enterprise desktop environments
• Working knowledge of Microsoft Windows and Microsoft 365 applications
• Experience supporting desktop hardware, printers, laptops, and mobile devices
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple support requests while maintaining high customer satisfaction

You'll Stand Out If You Have:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience supporting enterprise IT environments with 500+ users
• Experience using ServiceNow or other enterprise IT ticketing systems
• Familiarity with Active Directory, Azure Active Directory, or Microsoft Entra ID
• Experience supporting iPhones, Android devices, tablets, and mobile device management (MDM) platforms
• Knowledge of networking fundamentals including TCP/IP, VPN, DNS, and Wi-Fi troubleshooting
• Experience with hardware imaging, device deployment, and asset management
• CompTIA A+, Network+, Microsoft, or similar technical certifications
• Experience participating in enterprise technology rollouts or infrastructure projects

Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.