IT Operations Analyst

Ensure that all operational IT related service needs are delivered while following all security and compliance procedures.

• Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment.
• Working technical knowledge of current protocols, operating systems, and standards.
• Technical knowledge of mobile devices (smart phones, tablets, etc.).
• Ability to read and understand technical manuals, procedural documentation, and guides.
• Ability to conduct research into technical problems and products as required.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation, at ease liaising with all levels of the business.
• Comprehensive written, verbal, and interpersonal communication skills.
• Ability to present ideas in business and customer-friendly language.
• Proficient in conducting group and/or individual user training.
• Ability to effectively organize, prioritize and execute tasks in a high-pressure environment.
• Extremely team-oriented and skilled in working within a collaborative environment.
• Ability to collaborate with resources within multiple business support teams.

Work Environment:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components.
• Lifting and transporting of moderate to heavy objects, such as computers and peripherals.

Experience:

• Extensive support experience with current client computing operating systems and applications.
• Familiarity with the principles of ITIL Service Management.
• Proven track record of delivering against SLAs and Service Management targets.
• Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
• Familiarity with IT procurement processes preferred.
• Experience of supporting project implementations.

Education:

• College diploma or university degree in a related information technology field and/or minimum 5 years equivalent work experience.

Certifications and professional qualifications etc. d

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $25.67 and $31.22 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com * This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)