ServiceNow Platform Engineer

GDIT is looking for a ServiceNow Platform Engineer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL. MEANINGFUL WORK AND PERSONAL IMPACT Duties and Responsibilities: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.ITOM and ITAM Implementation:Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.Develop and maintain service catalog items to include states, flows, and UI policies.Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.Support the configuration of workflows, business rules, UI policies, and client scripts.Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.Participate in Scrum process, testing, debugging, and documentation of ServiceNow modules.Experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus. Additional Responsibilities:Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT ServicesConfigure application related fields, forms, views, email notifications, acceptance roles and access controlCustomize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.Support end users to resolve support issues within ServiceNow Desired:ITIL v4 Foundation CertificationSkilled in utilizing best practice ITIL engineering methodsDemonstrated knowledge of incident management, problem management, change management, Knowledge management as

well as request fulfillmentHands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.Java script, html, or CSS experience WHAT YOULL NEED TO SUCCEED Education and Certifications: Required:Bachelors Degree with a focus in computer science, information systems, or a related field of study and 5 years of experiencePossesses 1-3 years' experience implementing ServiceNowServiceNow Certified System Administrator certification is preferred and considered an asset for this roleApplicable DoD 8140 or DoD 8570 CertificationClearance Requirement:Active Secret Clearance GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time