Desktop Support Technician

We are seeking a Desktop Support professional who brings more than traditional end-user support- someone with strong reporting capabilities and a proactive approach to vulnerability tracking and remediation. This role will be critical in owning and improving visibility into system vulnerabilities, prioritizing risk, and ensuring timely resolution across a Windows environment., * Serve as the primary owner for tracking, prioritizing, and resolving system and software vulnerabilities

• Maintain and enhance reporting on vulnerabilities, including identifying gaps in ServiceNow tracking and ensuring accuracy of data

• Remediate vulnerabilities across endpoints, including: o Operating system patching and updates (Windows environment) o Removal of unauthorized or non-compliant software o Software patching and updates

• Utilize ServiceNow to manage incidents, requests, and reporting (Vulnerability Response module experience preferred)

• Build and maintain dashboards to provide visibility into vulnerability status and remediation progress

• Perform remote troubleshooting and support for end-user devices

• Respond to and resolve requests through ServiceNow and email in a timely manner

• Take ownership of high-priority assets and ensure critical vulnerabilities are addressed quickly

• Act as the centralized point of accountability for vulnerability tracking and resolution

• 3-5+ years of experience in desktop support or endpoint management
• Strong experience with reporting and data tracking (ServiceNow experience required)
• Hands-on experience with vulnerability remediation (OS patching, software updates, removal of unauthorized software)
• Proficiency with ServiceNow, including ticket management and reporting capabilities
• Experience creating dashboards and reporting outputs
• Strong troubleshooting skills with the ability to remotely support and remediate endpoints
• Ability to take ownership and drive processes with minimal oversight

Nice to Have Skills & Experience

• Experience with ServiceNow Vulnerability Response (VR) module
• Relevant technical certifications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.