Alliance Application Engineer

The Alliance Application Engineer actively facilitates the daily operations of our Alliance team by providing solutions and ensuring high-quality customer service. Key responsibilities include regularly visiting customers, consulting with customers on product and system applications, offering technical product support to both branches and customers, providing feedback to management on the effectiveness of sourcing plans and strategies, and providing valuable input to Alliance team on customer needs and concerns, such as pricing, products, competition, procedures, and market potential. Additionally, plays a critical role in evaluating new products and making recommendations on stock levels, offering field troubleshooting assistance, and conducting product application assessments. Works collaboratively with cross-functional teams to develop and implement solutions.

Responsibilities

Essential functions:

• Assists in engagements with alliance customers and provides support in consultations on product and system applications, working closely with senior and mid-level engineers to deliver responsive, quality service that meets customer expectations.
• Maintains regular communication and collaboration with customer's engineering staff and consultants to provide technical support for Alliance team, branches, and customers.
• Maintains an understanding of Electric and/or Natural Gas Utility systems.
• Participates in working on technically difficult problems where engineering concepts are needed, leveraging a broad range of products and services to assist mid-level and senior engineers in resolving complex issues related to product technology.
• Supports the implementation of marketing plans and strategies, providing input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
• Collaborates with cross-functional teams to create TCCM cost savings documentation that is relevant to the assigned customer base, developing skills in problem-solving and operational excellence.
• Assists in evaluating new products and making recommendations on stock levels for new and existing products, providing input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions, under the guidance of senior and mid-level engineers.

Non-essential functions:

• Performs product updates and new product launches for branches and customers as required.
• Attends and assists with sales meetings, trade shows, and training programs as needed.
• Collaborates and provides technical trainings and presentations for Border States personnel internal as well as external customers.
• Performs other duties as assigned by supervisor or designate., * Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously

• Minimum of a 4-year technical or engineering degree required.
• Prefer the knowledge and technical competence in understanding of electrical and/or natural gas utility distribution and transmission systems.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), internet, email, and SAP software preferred.
• Some travel is required.

Skills and Abilities

• Ability to work effectively in a fast-paced environment and maintain a positive attitude under pressure.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication with the ability to effectively plan and organize.

Pulled from the full job description

• 401(k)

• Health insurance

• Vision insurance

• Health savings account

• Dental insurance

• Flexible spending account

• Life insurance, Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%

• Lift from Waist:

• < than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

• Lift from Floor:

• < than 10 lbs. - Frequently
• 10 to 25 lbs. - Frequently
• 26 to 50 lbs. - Occasionally
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

• Carried for Distance:

• < than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all, adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.

Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards Border States employee-owners are competent, accurate, responsive, and engaged .

Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work., Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on