Network Infrastructure Services

Under the general supervision of the Information Technology Manager I, the Information Technology Associate supports the daily operation, maintenance, and troubleshooting of State Fund's non enterprise data networks, including Wi-Fi, IoT devices, REM wall tablets, and related networked equipment. The incumbent performs routine to moderately complex technical tasks following established procedures and standards. The work supports network reliability, system functionality, and customer service for internal users. Complex or unusual issues are escalated to senior technical staff., * Provide Tier 2 and Tier 3 support by troubleshooting routine connectivity or configuration issues and escalating issues that require advanced analysis.

• Monitor system alerts, perform initial triage, and take corrective action within established guidelines.
• Assist team in carrying out assigned portions of implementing approved technological solutions.
• Maintain accurate documentation of routine network changes, installations, and configurations under supervision.

Support team members by providing basic technical assistance and communicating issues to senior staff. The ideal candidate is expected to:

• Deliver exceptional customer service and responsive technical support
• Communicate effectively with internal and external stakeholders at all levels
• Build and maintain effective, cooperative working relationships with those contacted in the course of work
• Successfully work independently with minimal supervision while maintaining accountability and accuracy
• Be flexible, adaptable, and collaborative in a dynamic environment, Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance. Department Website: http://www.statefundca.com

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and/or statement of qualifications if required. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 7/19/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - In no more than one pages, please include your name and Job Control (JC) number in the upper-right hand corner of the page and list the following SOQ prompts in your response:

1. Describe your experience with adapting to new technology.
2. Describe your experience delivering through various modalities.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Are you an analytical problem-solver who thrives on tackling technical challenges, improving systems and processes, and empowering others through training and support?

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp Benefit information can be found on the CalHR website and the CalPERS website.

State Fund is California's largest provider of workers' compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.