Network Engineer

Duties include providing general IT support to our clients via phone, email, remote tools and in person. Our clients have various levels of IT knowledge and experience so patience and great interpersonal skills are a must. You will be required to handle complex software and hardware issues that require analysis and research. Duties also include maintenance and support of our three data center locations, internal staff technology, communications systems, and project management.

• Setup, configure, support and troubleshoot general IT infrastructure including servers, PC/laptops, routers, firewalls and printers.
• Respond to client support inquiries in a timely fashion and follow up on outstanding issues
• Research and recreate client issues and work with software development staff to provide solutions to our clients
• Document client issues and resolutions in CRM system
• Provide training and system installation support at client offices nationwide (10-15% Annual Travel)

• Strong problem solving, analytical and organizational skills
• Self-starter with proven ability to work independently
• Proficiency configuring and maintaining firewalls and routers (Experience with Netgate PfSense a big plus!!)
• Experience with desktop operating systems including Windows and Mac OS
• Proficiency with server operating systems including Windows Server and Linux
• Experience with desktop applications including Microsoft Office 365, Teams, etc.
• Experience managing virtual hosts and machines
• Comfortable troubleshooting hardware and software interaction/compatibility issues
• Excellent oral and written communications skills
• Experience in banking is not a requirement but a plus (Branch Manager, Teller, etc.)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

AMI Information Systems is growing, and we are currently accepting resumes for a Network Engineer/IT Support Engineer. AMI is a software development company with a nationwide customer base specializing in the Credit Union and Non-Profit Financial Industry. In addition to software development AMI also provides Data Center and Managed IT Services to our clients. Our Number #1 goal at AMI is to provide the easiest to access, most knowledgeable and friendliest support team so candidates must enjoy working with people.