Senior Salesforce System Administrator - GovCloud/GovCloud Plus

Veloz is seeking a Senior Salesforce System Administrator to manage, optimize and support a federal Salesforce Center of Innovation (CoI) as the Platform Support Lead. The COI comprises of over 50 applications across 10 organizations. The ideal candidate will play a multifaceted role and be responsible for user management, system configurations, reporting, SecDevOps monitoring and ITIL-aligned incident management and platform support. This role will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. This key role will ensure the smooth operation of the Salesforce platform, providing essential support to various application development teams, and maintaining data integrity and system efficiency. A core part of this role involves managing incoming support requests and meeting established SLAs for incident resolution. This position requires an active Top Secret clearance and/or active DHS clearance. U.S Citizenship is required. Salary will be based on the number of years of experience., * Oversee the generation and management of service request and incident tickets, ensuring timely resolution and closure while maintaining accurate tracking of action items and referrals

• Leverage problem-solving skills to diagnose, identify, and analyze issues using standard operating procedures, established knowledge base, and historical data
• Configure and customize Salesforce to meet business requirements, including but not limited to workflow rules, process builder, validation rules, and custom objects
• Own release management and SecDevOps practices (e.g., managing sandbox refreshes, change sets, and CI/CD pipelines)
• Manage user profiles, roles, permissions sets, and sharing rules to ensure data security and integrity.
• Collaborate with IT Security and compliance teams to conduct audits, manage system access control, perform data cleansing and maintenance activities, and adhere to strict government data governance protocols
• Collaborate with stakeholders to gather and document business requirements and translate them into technical solutions within Salesforce
• Troubleshoot and resolve issues reported by users in a timely manner
• Develop and maintain custom reports and dashboards to provide insights into key metrics and performance indicators
• Conduct regular system audits and perform data cleansing and maintenance activities as needed
• Stay current with Salesforce releases and new features and provide recommendations for optimization and enhancement
• Provide ongoing training and support to end-users to maximize adoption and utilization of Salesforce
• Creating and maintaining clear documentation to support users and internal teams

• Salesforce Certified Platform Administrator II (formerly Advanced Administrator) with experience in advanced system configuration, complex business logic, and reporting is required
• 8+ years of experience as a Salesforce Administrator, with a solid understanding of Salesforce configuration and customization
• Bachelor's degree in Computer Science, Information Systems, or a related field
• Proficiency in Salesforce Lightning Experience and familiarity with Salesforce Classic. Additional certifications such as Platform App Builder are a plus
• Experience with Salesforce integrations, knowledge Apex and API-based integrations
• Salesforce Proficiency with Sales Cloud, Service Cloud, Field Service+, Shield, Own (formerly OwnBackup)
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Proficiency with Agile Project Management and use of JIRA and Confluence
• Ability to communicate effectively (written and oral) with all levels within the organization
• Excellent Organizational Skills and ability to troubleshoot and resolve issues reported by users in a timely manner

Nice to Have (Preferred):

• Experience with DHS programs
• Knowledge of enterprise governance, TRM processes, and AI/automation initiatives
• Familiarity with Section 508, FISMA, and FedRAMP requirements
• ITIL Certification

Eligibility Requirements:

• U.S. Citizenship
• Active DHS clearance or Top Secret DoD Clearance

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance