Help Desk Engineer (Tier 1/2), Managed Service Provider

• 1+ year of help desk experience OR an Associate's degree in IT
• Microsoft 365 administration/support experience
• Familiarity with ticketing systems (ConnectWise a plus; we'll train)
• Valid driver's license and reliable transportation for onsite client visits
• Strong communicator who thrives in fast-paced environments
• Team player who enjoys building client relationships

Preferred (Tier 2, qualifies for the top of the pay range):

• Hands-on experience standing up or administering Windows Server environments, where you owned the outcome rather than working alongside a team that did
• Direct experience configuring and managing firewalls (WatchGuard, Meraki, SonicWall, Fortinet, or similar)
• Azure AD / Microsoft Entra administration
• MSP experience supporting multiple client networks, * How many years of experience do you have providing IT support specifically within a Managed Service Provider (MSP) environment?
• Have you personally stood up or managed a server environment, or configured and managed a firewall? If yes: name the platform(s), the number of users supported, and when you last did this.
• Briefly describe a time you had to explain a complex technical solution to a non-technical client. How did you ensure they understood?
• Describe your experience managing Microsoft 365 environments and ticketing systems (like ConnectWise).

Pulled from the full job description

• Paid training
• Health insurance
• Retirement plan
• Paid time off, Location: Minneapolis, MN 55430 (our Brooklyn Center office, just north of Minneapolis) Pay: $25 to $35 per hour, based on demonstrated technical expertise Schedule: Full-Time, Monday through Friday, in person Benefits: Health insurance, paid time off, SIMPLE IRA with company match, paid certification training, * Competitive pay ($25 to $35/hr depending on experience; top of range requires demonstrated, independent server and firewall experience)
• Paid certification path: earn an additional $1.00/hr when you obtain your WatchGuard Network Security Essentials certification or applicable certifications. RYMARK pays for the training and testing.
• Health insurance, paid time off, and a SIMPLE IRA with company match
• Hands-on ownership of real infrastructure: Microsoft 365, Azure AD, ConnectWise, servers, and firewalls
• A collaborative, supportive team with a clear growth path from Tier 1 to Tier 2

What You'll Do

• Resolve client issues quickly and completely by phone, email, and onsite, so their teams stay productive
• Keep client environments healthy by troubleshooting and administering Microsoft 365 and Azure AD
• Own the infrastructure that keeps clients running: support and maintain server environments, networks, and firewalls
• Keep tickets moving and clients informed through ConnectWise, from first response to resolution
• Turn technical fixes into plain-language wins clients understand and trust
• Adapt quickly as technology and client needs change, * Customer-First Approach: We put client needs first, delivering dependable support with prompt, meaningful responses to keep operations running smoothly.
• Problem Solving: We use a refined six-step process to tackle IT challenges and provide solutions that align with client goals.
• Best-Practice Solutions: Built on integrity, honesty, and transparency, our IT solutions are designed to earn trust and build lasting partnerships.
• Peace of Mind: Through advanced security measures, we protect organizations from cyber threats so clients can focus on their success.
• Team Players: With a collaborative spirit and high standards, we bring out the best in each other and strive to exceed every goal.

Ready to Apply?

Grow your IT career with a team that values your skills and invests in your future, including paying for your certifications. Apply today to join RYMARK!

Pay: $25.00 - $35.00 per hour, * Health insurance

• Paid time off
• Retirement plan

At RYMARK, we're more than just an IT provider. We're a trusted partner for small- to mid-sized organizations, and our tight-knit team delivers world-class IT support with a personal touch. If you're passionate about solving problems and making technology work for people, you'll feel right at home here.