EHR Support Analyst

The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The EHR Support Analyst works under the guidance of the IT&S Director at the facility or a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility -specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications.

Assists in facilitating the facility's core clinical systems team on clinical IT activities

Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

Provides on-call assistance as needed.

Participates in new module/application testing and implementation for the facility

Participates in software update testing

Facilitates and manages maintenance of facility-specific dictionaries

Provides input to base division policies and procedures, training, and best practices for use within the facility

Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed.

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications.

Performs quality audits and tracks metrics related to system use

Participates in meetings as a member of facility clinical leadership

May develop clinical application reports as needed

Promotes system security and patient confidentiality and helps ensure compliance

Coordinates the execution and use of tools for audits

Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)

Understanding of clinical operations and processes

Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Must be able to drive to assigned sites to complete work

Preferred:

Proficiency in various programming and clinical application reporting tools

Customer service orientation and/or training

Occasional/ Intermittent Required

1 years experience Required Years of Experience

Pulled from the full job description

• Loan assistance
• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, HCA Florida Fawcett Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Do you have the career opportunities as a(an) EHR Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Florida Fawcett Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.