Junior IT Support Specialist-Warehouse Operations

This role focuses on providing frontline technical support to warehouse operations, ensuring minimal downtime and smooth daily workflows. You will work closely with senior engineers while gaining hands-on experience with warehouse-specific hardware, network troubleshooting, and IT asset management in a high-volume operational environment.

Key Responsibilities1. Network & Site Monitoring (Entry-Level)

• Assist in performing wired and wireless network signal tests throughout the warehouse, recording signal strength, speed, and stability.
• Conduct mobile data connectivity tests on PDA devices across warehouse zones.
• Monitor server room peripherals, including:
• Temperature
• Humidity
• UPS status
• Security camera NVR systems
• Document findings during routine inspections.
• Escalate network abnormalities to supervisors or the Infrastructure team with clear fault descriptions.

2. Day-to-Day Warehouse IT Support

Serve as the first point of contact for IT incidents and service requests submitted through the ticketing system.

Provide support for:

Warehouse Devices

• PDA / handheld scanners (Honeywell, Zebra)
• Restart
• Reconfiguration
• Basic troubleshooting
• Label printers
• Barcode readers
• PDA firmware upgrades using local tools or SD card methods
• MAC address collection and production network whitelist requests

Warehouse Equipment

• Sorting machines
• Conveyor systems
• Electronic weighing scales
• Industrial PCs (IPC)
• System wipe
• OS reimaging
• PXE boot configuration (under supervision)

Windows Support

Troubleshoot:

• Windows slow performance
• Blue Screen (BSOD) recovery
• Driver installation and updates
• KMS activation
• Printer issues
• Paper tray selection
• USB recognition
• Driver installation

End User Support

Support:

• Desktop computers
• Laptops
• Monitors
• Peripherals
• Video conferencing equipment
• VPN connectivity
• Microsoft Teams
• Zoom
• Collaboration platform installation and troubleshooting

3. Ticketing, Documentation & Asset Management

• Log all incidents and service requests in the IT ticketing system.
• Track time spent on all tickets and assigned tasks.
• Maintain the warehouse IT knowledge base and documentation.
• Process IT asset requests, including approvals, allocation, and delivery.
• Manage damaged devices by:
• Assessing repair options
• Coordinating returns
• Managing retirement and recycling processes

4. Data Security & Device Decommission

• Follow company data security policies.
• Perform secure data wipes before devices are transferred or shipped.
• Complete Windows and macOS disk wiping.
• Remove and securely handle hard drives when remote wipe is not possible.
• Assist with remote access permission management.

5. Shift Coverage & Escalation

• Work a standard 40-hour work week with occasional overtime as needed.
• Participate in incident response during assigned shifts.
• Complete detailed shift handover documentation.
• Escalate unresolved issues to senior engineers or specialized IT teams, including:
• Network
• Hardware
• Security
• Audio/Visual (AV)

We are seeking a motivated and detail-oriented Junior IT Support Specialist - Warehouse Operations to join our IT team at a fast-paced e-commerce fulfillment center., * 0-2 years of IT support experience.

• Recent graduates and career changers are encouraged to apply.
• Internship or part-time experience in warehouse, logistics, manufacturing, or retail environments is a plus.

Hardware Knowledge

Basic familiarity with:

• Barcode scanners
• Label printers
• PDA devices
• Rugged mobile computers

or the ability to quickly learn new hardware.

Operating Systems

• Windows installation and troubleshooting
• Driver installation and updates
• Basic Windows administration
• macOS knowledge is a plus

Networking

Basic understanding of:

• TCP/IP
• DHCP
• DNS
• Wi-Fi
• Ping
• Tracert

Ticketing Systems

Experience with or exposure to:

• ServiceNow
• Jira
• Other IT Service Management (ITSM) platforms

Communication

• Strong verbal and written communication skills.
• Ability to explain technical issues to non-technical warehouse employees.

Physical Requirements

• Comfortable working on a warehouse floor.
• Able to stand for extended periods.
• Able to lift equipment up to 40 lbs (18 kg).

Preferred Qualifications

Candidates with one or more of the following are preferred:

• CompTIA A+
• CompTIA Network+
• Equivalent entry-level IT certifications
• Experience with Mobile Device Management (MDM/EMM)
• Basic scripting using:
• PowerShell
• Python
• Bash
• Experience with RF network testing and wireless signal mapping
• Experience supporting:
• Industrial PCs (IPC)
• Conveyor systems
• Sorting machines
• Bilingual:
• English & Mandarin
• English & Spanish, * When would be a good time for a quick call to chat more about the role? FYI, I'm based in Beijing HQ - happy to adjust to your time zone.
• Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, please specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities.
• Could you kindly share your expected hourly rate within our range?

Pulled from the full job description

• 401(k), * 401(k)