IT Site Administrator
Role details
Job location
Tech stack
Job description
The IT Site Administrator is a highly visible, customer-facing role responsible for delivering exceptional end-user services (EUS) at assigned client locations. This role serves as the local technology ambassador, ensuring employees have seamless, secure, and modern digital workplace experience.
Site Administrators do not own or operate core infrastructure such as servers, networks, switches, firewalls, or access points. They act as onsite hands-and-feet support for centralized IT tower teams.
Key Responsibilities
End User Support
Provide high-touch support for onsite and remote users, including executives and VIPs Resolve incidents and service requests related to desktops, laptops, peripherals, and collaboration tools Deliver support aligned with ITIL processes Act as escalation point for complex L2 EUS issues PC deployment for new hire and refreshes ͏
End User Services (EUS)
Install, configure, and troubleshoot Windows, macOS, and Linux systems Support endpoint security, patching, encryption, and compliance Deploy, configure, and support Microsoft 365, including Office applications and Microsoft Teams Manage device lifecycle activities
Onsite Hands & Feet Support
Perform physical tasks under remote guidance for centralized IT teams Rack/stack equipment, cable tracing, power cycling, and hardware replacement Perform UPS and environmental checks and validate power and connectivity
Collaboration & Site Enablement
Partner with Corporate IT and global towers to ensure standards compliance Support site initiatives such as office moves and technology refreshes Create, maintain, and continuously improve site documentation, procedures, and knowledge articles ͏
Vendor & Asset Coordination
Coordinate vendor warranty and break/fix activities Manage local IT inventory and spares
Required Technical Skills
Windows, macOS, and Linux operating systems Microsoft 365 (Office suite and Microsoft Teams) Endpoint management and OS deployment tools (Microsoft Configuration Manager and Intune) MDM support for iOS and Android devices including enrollment, policy enforcement, troubleshooting, and lifecycle support Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs required to effectively troubleshoot End User Services (EUS) issues and collaborate with centralized infrastructure teams ͏, The IT Site Administrator is a highly visible, customer-facing role responsible for delivering exceptional end-user services (EUS) at assigned HARMAN locations. This role serves as the local technology ambassador, ensuring employees have seamless, secure, and modern digital workplace experience.
Site Administrators do not own or operate core infrastructure such as servers, networks, switches, firewalls, or access points. They act as onsite hands-and-feet support for centralized IT tower teams.
Key Responsibilities
End User Support
- Provide high-touch support for onsite and remote users, including executives and VIPs
- Resolve incidents and service requests related to desktops, laptops, peripherals, and collaboration tools
- Deliver support aligned with ITIL processes
- Act as escalation point for complex L2 EUS issues
- PC deployment for new hire and refreshes
End User Services (EUS)
- Install, configure, and troubleshoot Windows, macOS, and Linux systems
- Support endpoint security, patching, encryption, and compliance
- Deploy, configure, and support Microsoft 365, including Office applications and Microsoft Teams
- Manage device lifecycle activities
Onsite Hands & Feet Support
- Perform physical tasks under remote guidance for centralized IT teams
- Rack/stack equipment, cable tracing, power cycling, and hardware replacement
- Perform UPS and environmental checks and validate power and connectivity
Collaboration & Site Enablement
- Partner with Corporate IT and global towers to ensure standards compliance
- Support site initiatives such as office moves and technology refreshes
- Create, maintain, and continuously improve site documentation, procedures, and knowledge articles
Vendor & Asset Coordination
- Coordinate vendor warranty and break/fix activities
- Manage local IT inventory and spares
Requirements
5-8 years of experience in end-user computing, desktop support, or site IT support roles Experience supporting enterprise environments Demonstrated support experience across all levels of the organization (including those at executive levels), * Windows, macOS, and Linux operating systems
- Microsoft 365 (Office suite and Microsoft Teams)
- Endpoint management and OS deployment tools (Microsoft Configuration Manager and Intune)
- MDM support for iOS and Android devices including enrollment, policy enforcement, troubleshooting, and lifecycle support
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs required to effectively troubleshoot End User Services (EUS) issues and collaborate with centralized infrastructure teams
Experience & Qualifications
- 5-8 years of experience in end-user computing, desktop support, or site IT support roles
- Experience supporting enterprise environments
- Demonstrated support experience across all levels of the organization (including those at executive levels)
Benefits & conditions
Onsite role (5 Days/Week) Standard 8x5 support hours, * Onsite role (5 Days/Week)
- Standard 8x5 support hours