Office Assistant: IT & Office Support

We are seeking a proactive and detail-oriented person to provide IT and general administrative support across the organization. The ideal candidate will have strong organizational skills, basic technical knowledge, and a customer-service mindset. This role is responsible for assisting with day-to-day IT coordination, supporting employees with basic technical needs, and helping ensure the office operates efficiently.

IT Support

• Act as the primary on-site IT contact to provide first-level technical assistance to staff (e.g., password resets, printer issues, and basic troubleshooting)
• Coordinate with the Central IT support team for hardware and software installations, updates, and maintenance along with escalating complex issues
• Maintain inventory of IT equipment, accessories, and software licenses
• Document IT procedures and maintain user guides for internal systems and tools
• Support new employee onboarding by preparing workstations, equipment, and login credentials
• Implement equipment setup, and coordinate replacements and returns as needed

Office Administration

• Answer and direct phone calls and emails to the appropriate team members
• Order and maintain office supplies and equipment
• Assist with filing, scanning, data entry, and document organization
• Help coordinate office maintenance requests and vendor appointments
• Support general office operations and administrative projects as assigned
• Maintain organized office and storage areas

• High school diploma or equivalent (Associate's degree preferred)
• 1-2 years of experience in an office, administrative, or IT support role
• Basic knowledge of computer hardware, software, and Microsoft Windows
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
• Strong organizational, communication, and multitasking skills
• Ability to document technical processes and create simple user guides
• Excellent customer service and problem-solving abilities
• Self-motivated with a willingness to learn new technologies and systems
• Ability to handle confidential information with professionalism

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

BWT Pharma & Biotech is a global leader in providing advanced clean utility systems for the pharmaceutical and biotech industries. We specialize in delivering high-quality solutions for purified water, Water for Injection (WFI), and pure steam applications, supporting manufacturing facilities across multiple locations with industry-leading equipment and engineering services.