Residential Design Leader

• Lead and grow a high-impact residential design team
• Be the key connection between homeowners, builders, and sales
• Opportunity to shape processes and improve the customer experience
• Stable, growing company with long-term career growth
• Hands-on leadership role with real impact on projects and customers

What You'll Do

As the Residential Home Design Leader, you'll oversee the full design process while leading a team and ensuring an exceptional customer experience from start to finish.

Team Leadership & Development

• Supervise and coordinate the daily activities of the design team
• Recruit, hire, and coach new design team members
• Conduct performance reviews and counsel designers to support professional growth and accountability

Customer Experience & Sales Partnership

• Serve as the first point of contact for all residential home design inquiries
• Conduct consultations to qualify clients and establish budgets
• Lead client meetings (virtual or in-person) to gather design goals and fill in any planning gaps
• Promote internal material sales (lumber, windows, trusses, etc.) and track full-package eligibility for design fee refunds

Project Management

• Maintain and manage the active design project log and assign projects to team designers
• Evaluate customer satisfaction and adjust team workflows as needed

Technical & Process Oversight

• Maintain accountability for the accuracy and completeness of customer intake forms and credit application processes.
• Ensure final plans, print deliverables, and digital files meet established quality, technical, and customer requirements.
• Provide oversight of workflow execution and coordinate resolution of process or delivery issues to ensure timely completion.

Operational & Financial Oversight

• Track designer hours for billing and send invoices for site visits and extra revisions

Keywords

Residential Design Manager, Home Design Leader, CAD, CAD, SoftPlan, chief architect, Revit, Residential Home Drawings, Residential Construction, Design Team Lead, Building Design, Project Management, Construction Design

• 5+ years of experience in residential home design
• Proficiency in CAD, SoftPlan, Chief Architect, or Revit
• Strong understanding of residential construction methods and building codes (Wisconsin UDC)
• Proven leadership and team management experience
• Strong organizational and project management skills
• Excellent communication and customer relationship skills
• Ability to manage multiple projects in a fast-paced environment
• Proven experience with a comprehensive portfolio of residential home designs from concept through final construction