IT Analyst

Argenta is currently looking to fill the role of IT Analyst at our Shawnee, KS location. This role will be responsible for resolving IT issues and managing user requests, to supporting infrastructure, security, and business application initiatives.

You'll be a hands-on technical expert, working closely with users to understand their needs and identify solutions that support business processes. You'll also contribute to IT projects, drive improvements in service delivery, and help ensure that Argenta's technology landscape remains compliant, secure, and fit for purpose.

This is an excellent opportunity for someone who enjoys both BAU support and contributing to continuous improvement, working as part of a high-performing team in a global organization., We are looking for a proactive and technically skilled Senior IT Analyst to join our global IT team. In this key role, you'll support our site with a broad range of technology-related needs. From resolving IT issues and managing user requests, to supporting infrastructure, security, and business application initiatives.

You'll be a hands-on technical expert, working closely with users to understand their needs and identify solutions that support business processes. You'll also contribute to IT projects, drive improvements in service delivery, and help ensure that Argenta's technology landscape remains compliant, secure, and fit for purpose.

This is an excellent opportunity for someone who enjoys both BAU support and contributing to continuous improvement, working as part of a high-performing team in a global organization.

You're an experienced and solutions-focused IT professional with a solid grounding in technical support, infrastructure, and end-user services. You're comfortable handling support requests, investigating issues across systems and networks, and working with users to deliver effective resolutions.

You bring strong customer service skills, a passion for technology, and a proactive mindset to everything you do. Whether it's troubleshooting a software issue, supporting a project rollout, or managing security-related tasks, you take pride in delivering quality outcomes and maintaining high user satisfaction.

Your background, experience, and attributes will include:

• A relevant qualification in an IT discipline
• Qualification or experience in IT service methodologies
• Working towards a qualification in a specialized technology area is a plus
• Strong experience troubleshooting Windows, Microsoft Office, and client-side applications
• Knowledge of Microsoft 365 admin, Active Directory domain services (ADUC), DNS, DHCP, file and print services
• Understanding of LAN/WAN networking, virtualization concepts, and hardware support
• Support experience with smart devices (Windows, iOS, Android)
• Practical familiarity with ITIL service desk processes
• Experience with infrastructure, security, and business applications
• Excellent verbal and written communication skills
• Ability to manage your time effectively and prioritize under pressure
• Logical thinking, curiosity, and a desire to learn new technologies
• A strong sense of ownership and accountability with a service-first attitude

At Argenta, we're more than a company - we're a global team, dedicated to healthier animals. We believe that when their lives are made better, we're all the better for it. Founded in 2006, we support companies big and small to develop and manufacture health products for pets and livestock. Our trusted, innovative solutions and services cover every stage of the process, from molecule to market. We're in a unique position. We are the world's only combined contract research and contract development and manufacturing organization (CRO/CDMO) dedicated to animal health. Our uniqueness means: We are ambitious, growing and building a 'one team' culture, guided by our values. * + We are team players; + We are doers; + We are customer-centric; + We are innovators. We value diversity, as a global company, we get the richness of working with different people in different places whether it be location, stages of their career, their development, their role. We believe that when everyone works together and puts their best "paw" forward we will make the lives of the animals we care for, better. With bases in New Zealand, the US, the UK and Europe, our 900+ colleagues are driven by our partnership approach and purpose: Healthy Animals. Let's Make It Happen, Together. TEAM PLAYERS who want to DO great work and find INNOVATIVE ways to make animals lives better through our CUSTOMER CENTRIC efforts should apply., This is an exciting opportunity to build your IT career in a global business that values technical excellence, collaboration, and innovation. As a Senior IT Analyst at Argenta, you'll be empowered to take ownership, and contribute to technology projects that drive business success. You'll also benefit from working in a business that truly values its people and supports flexible, empowering ways of working. Your work will make a difference-not only to our internal teams but also in our mission to improve animal health worldwide. If you're a skilled IT professional who thrives in a collaborative, fast-paced environment, we'd love to hear from you.