Help Desk Technician / Analyst 2

We're seeking a customer-focused Help Desk Technician to provide desktop and application support for end users in a fast-paced enterprise environment. In this role, you'll be the first point of contact for resolving IT issues, delivering both desk-side and remote technical support, and assisting with technology refresh initiatives. If you enjoy troubleshooting technical problems and providing exceptional customer service, we'd love to hear from you., Provide in-person, desk-side, and remote technical support for end users. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, software, and network connectivity. Install, configure, image, and deploy Windows-based desktops and laptops. Support Microsoft Office 365, Microsoft Teams, Active Directory, Citrix, and remote access tools. Manage and resolve incidents using an IT ticketing system. Perform hardware and software installation, maintenance, and upgrades. Support technology refresh and asset management initiatives. Coordinate issue resolution with internal IT teams while serving as the primary point of contact for end users. Follow IT security policies, standard operating procedures, and best practices.

Associate's degree with 3–5 years of IT support experience, or Bachelor's degree in Information Technology or a related field. Experience providing desktop, laptop, and application support in an enterprise environment. Strong troubleshooting skills for Windows PCs, printers, mobile devices, and peripherals. Experience with desktop/laptop imaging (PXE or similar imaging tools).

Working knowledge of: Windows 10 Microsoft Office 365 Microsoft Teams Active Directory Remote Desktop/Remote Assistance HP desktops and laptops Multi-function printers Experience using IT ticket management tools based on ITIL practices. Excellent customer service, communication, and interpersonal skills. Strong organizational and prioritization abilities with the ability to manage multiple support requests.

Preferred Qualifications Experience with ServiceNow is a plus but not required. Experience supporting Citrix environments. Experience supporting iPhones and other mobile devices. Knowledge of asset management processes. Experience participating in enterprise technology refresh projects., If you're an experienced Help Desk or Desktop Support professional who enjoys solving technical challenges and delivering outstanding customer support, apply today to be considered for this exciting opportunity!

Opportunity to work in a collaborative enterprise IT environment. Hands-on experience with modern desktop technologies and end-user support. Competitive contract opportunity with the potential to expand your technical expertise.