FCM - Junior Automation Analyst - Boston, MA

Technology is transforming the travel industry, and our FCM Technology team is at the forefront of driving automation and efficiency across North America. This role offers the opportunity to work across the full lifecycle of automation solutions-from intake and triage to testing and implementation-supporting impactful client outcomes. You'll play a highly visible role collaborating with Business Analysts, developers, and internal stakeholders while contributing to the evolution of our automation ecosystem anchored by SAP Compleat. If you enjoy solving problems, working autonomously, and exploring new ways to enhance workflows and efficiency, this role will allow you to make a meaningful impact., * Gather detailed information on new development requests and reported issues, triaging to appropriate teams

• Review and resolve internal automation platform issues via ticketing systems
• Apply prioritization frameworks to ensure critical requests are addressed efficiently
• Maintain clear communication between stakeholders and developers throughout issue resolution
• Update and maintain technical documentation based on support activity
• Perform accurate list and database updates with strong attention to detail
• Stay current on automation tools and evolving travel technology capabilities
• Ensure service agreements are upheld to drive client satisfaction and retention
• Test code in development and staging environments prior to operational handoff
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• Ability and willingness to learn new automation systems
• Experience implementing and supporting SAP Compleat automation platform
• Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)
• Experience with Sabre GDS (queues and PNR history)
• Familiarity with OBTs such as Concur, DEEM, or Cytric
• Experience working with Salesforce
• Strong client interaction and technical communication skills
• Minimum 2 years in a customer service role
• Basic understanding of Web Services, XML, and SQL databases
• Strong written, verbal, and technical documentation skills
• Knowledge of Azure DevOps and SCRUM methodologies (preferred)
• Experience with travel technology automation platforms (preferred)
• Amadeus GDS experience (nice to have)
• Familiarity with Concur RRF (Routine Request Form)

Tuition reimbursement, AD&D insurance, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Flexible spending account Full-time Boston, MA, * Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.

• Travel perks/discounts

• Health & Wellness Programs and Employee Financial Wellness Services

• National/International Award Nights and Conferences

• Health benefits including, medical, dental, vision, gender affirming care, and fertility care

• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability

• Flexible Spending Accounts

• Employee Assistance Program

• 401k program with partial match

• Tuition Reimbursement Program

• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

• Global career opportunities in a network of brands and businesses

• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Boston, MA

If this sounds like the opportunity you have been waiting for then .

For this position, we anticipate offering an annual salary of $68,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards., FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. * Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. * Personal connections: We are a big business founded on personal relationships. * Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. * A career, not a job: We offer genuine opportunities for people to grow and evolve * We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. * Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year., Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.