NOC Tier I Engineer

• Monitor customer networks and respond to outages or performance issues
• Troubleshoot routers, switches, firewalls, wireless, and voice systems
• Communicate with customers via phone, email, and ticketing systems
• Coordinate with vendors during outages
• Document troubleshooting steps, resolutions, and customer interactions clearly
• Escalate complex issues appropriately while maintaining ownership
• Participate in network upgrades and infrastructure improvements
• Participate in an on-call rotation for after-hours support

• Strong customer- and team-focused mindset; consistently puts the customer first
• 2+ years of experience with LANs, internet connectivity, or security appliances
• 2+ years of experience supporting routers, switches, and wireless access points
• 2+ years of experience with DNS, SMTP, SNMP, and related services
• 4+ years of hands-on or phone-based experience in a technical support or NOC role
• 3+ years of experience documenting customer needs in a ticketing system (ConnectWise or similar preferred)
• Ability to manage multiple priorities in a fast-paced, high-performing environment
• Proficiency with Microsoft Office Suite

Nice to Have Skills & Experience:

• Experience with voice technologies (PBX, VoIP, POTS, PSTN)
• Experience with FortiGate (preferred) and/or Cisco networking equipment
• Familiarity with network monitoring tools
• Strong multitasking skills in high-volume ticket environments
• Certifications such as CCNA, Fortinet NSE/FCA/FCE, or ITIL

3.63.6 out of 5 stars Nashville, TN 37203 Hybrid work $20 - $31 an hour - Temp-to-hire, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, Perks & Benefits:
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit