Senior UX / Business Analyst

BH Zion, LLC is seeking an experienced Senior User Experience (UX) / Business Analyst to support the Maryland Higher Education Commission (MHEC) on two high-profile modernization initiatives that will transform how Maryland delivers financial aid and workforce service programs. This role combines user experience, business analysis, and human-centered design to create intuitive digital experiences while ensuring business and technical requirements are clearly defined. You'll work alongside product managers, developers, stakeholders, and end users to deliver modern, cloud-based solutions that improve services for hundreds of thousands of Maryland residents. If you enjoy solving complex business problems, conducting user research, facilitating workshops, and translating user needs into actionable requirements, we'd love to hear from you., * Location: Baltimore, MD (On-site 2-3 days per week, with other days remote)

• Work Arrangement: Primarily on-site with limited telework as approved. Travel to other Maryland offices may be required., As the Senior UX / Business Analyst, you will:
• Lead user research, stakeholder interviews, workshops, and discovery sessions.
• Gather, analyze, and document business, functional, and non-functional requirements.
• Create user stories, acceptance criteria, process flows, and backlog items.
• Design user journeys, wireframes, prototypes, and other UX deliverables.
• Conduct usability testing and recommend improvements based on research findings.
• Collaborate with Product Managers, developers, QA teams, and business stakeholders throughout the Agile development lifecycle.
• Analyze existing business processes and recommend improvements to increase efficiency and improve the user experience.
• Support accessibility standards and human-centered design best practices.
• Assist with testing activities, user acceptance testing (UAT), documentation, and implementation.
• Prepare presentations, reports, and project documentation for technical and executive audiences.

Applicants must have:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• At least 8 years of experience in User Experience (UX), service design, product design, user research, business analysis, or a related discipline.
• At least 5 years supporting complex enterprise or cloud-based applications.
• Experience conducting user research, usability testing, stakeholder interviews, and facilitated workshops.
• Experience gathering and documenting business requirements, functional requirements, user stories, and acceptance criteria.
• Experience creating wireframes, prototypes, user flows, and other UX artifacts.
• Strong understanding of Agile software development methodologies.
• Knowledge of accessibility standards, information architecture, and human-centered design principles.
• Excellent analytical, communication, presentation, and facilitation skills.
• Experience working throughout the full Software Development Life Cycle (SDLC).

Preferred Qualifications

Preference will be given to candidates with experience in one or more of the following:

• Public sector or government technology projects
• Higher education, financial aid, grants, or benefits administration systems
• Cloud modernization initiatives
• Human-centered design practices
• Business process improvement
• Product management collaboration
• Design systems and content strategy
• Agile product delivery and backlog management