Application Support Technician

The California Department of Social Services (CDSS) is seeking a highly motivated, qualified individual to join an exciting and diverse team. The ITA will work with senior staff to develop, implement, operate and maintain multifaceted web application initiatives. The ITA meets these responsibilities by working on Information Technology (IT) projects and IT systems, works on IT system problems, and independently performs activities on information technology systems. Assist in the planning and designing tasks including but not limited to the development of all new and ongoing Cloud initiatives for the Department, planning, design and/or development of all new and ongoing Business Intelligence solutions, including, but not limited to, services such as DotNetNuke(Content Management System), Wordpress, Microsoft Dynamics CRM, SharePoint Online, PowerBi, Tableau, and other related technologies. Assist in the planning, design and/or application development efforts for all client/server platforms, which may include, but are not limited to, developments in Microsoft Visual Studio, C#, and ASP.NET. Using Agile methodology, perform structured application programming focusing on using computer languages and technologies. Perform structured application programming focusing on using computer languages and technologies including, but not limited to JavaScript, Angular JS, APls, CSS3, HTML5, jQuery, AJAX, and MVC. Assist in implementing new technologies in the Cloud and Bl space, and assist in programming and/or implementing new system application requests, and applications in the pipeline, in order to reduce the cost of project deployment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job Follow us on LinkedIn to stay updated on our latest opportunities., Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation. CDSS Guiding Principles Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability., This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to the appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 7/17/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

• Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships. Provide good customer service
• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work.
• Excellent analytical skills with demonstrated ability to work independently, think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound recommendations, and develop business requirements based on the recommendations. Attention to detail
• Knowledge of System Development Life Cycle, SCRUM and Agile methodologies
• Experience leading large meetings and using strong verbal and written communication skills to present solution partners, to prepare and present written recommendations, and to report project information accurately and timely
• Experience working in a team environment, as a coach, mentor, and in a leadership capacity
• Knowledge and understanding or willingness and ability to learn CDSS organization, business program areas, technology architecture, and processes
• Experience gathering, identifying, and analyzing business, functional, and technical system requirements and triage.
• Experience using Microsoft Office Suite, MS Teams, Visio, Web Applications (Content Management Systems), Microsoft Dynamics CRM, Power Platform, SharePoint, ServiceNow, Tableau, and other related technologies.
• Knowledge of programing languages: C#, Visual Studio, Python, Knowledge of Databases.

This position has been designated as eligible for telework. The position may require in-person attendance when requested.

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers' markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. This position is eligible for hybrid work in accordance with the Governor's Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. For positions advertised in more than one location, headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment. Please note: Regular commute is not compensable., There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program. TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes. o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS). o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.

• Vanpool drivers and riders o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.